Stephanie Lafond
West Warwick,RI
Summary
Housing and social services professional with 8+ years of experience in case management, supportive housing programs, and child welfare. Skilled in trauma-informed care, program coordination, and compliance reporting. Proven ability to connect individuals and families with resources that improve housing stability and long-term success. Adept at building strong partnerships with landlords, providers, and donors to expand housing opportunities.
Experienced in crisis intervention and housing navigation, specializing in trauma-informed care and data reporting. Proven track record in leading supportive services and securing community partnerships to enhance housing stability.
Overview
11
11
years of professional experience
Work History
Permanent Supportive Housing Program Coordinator
WARM Center
Westerly, RI
08.2024 - Current
- Lead supportive services for 30+ individuals and families in permanent housing, ensuring trauma-informed care and individualized service plans.
- Built partnerships with landlords, property managers, and the local Continuum of Care, securing new housing units and reducing client wait times.
- Developed and maintained donor relationships, securing in-kind donations that offset program costs.
- Oversaw HMIS data entry and reporting, achieving 100% compliance with federal and state housing regulations.
- Trained and supervised case managers on service delivery, improving client retention and housing stability rates.
Interim Housing Case Manager
WARM Center
Westerly, RI
04.2023 - 08.2024
- Assessed and placed clients into interim housing programs based on eligibility and needs assessments.
- Created program materials (rules, budgets, intake documents) that streamlined onboarding and compliance processes.
- Developed and monitored Individual Service Plans, achieving an 80% completion rate of client-identified goals.
- Assisted clients with housing applications and referrals and ensuring all documentation was obtained prior to housing appointments.
- Maintained compliance with program policies and provided regular provider follow-up, improving client engagement rates.
Administration Manager
Evergrow Behavior Solutions
Middletown, RI
01.2022 - 11.2022
- Organized and maintained 100+ client files to ensure regulatory compliance and confidentiality.
- Planned and coordinated company-wide team events, enhancing staff morale and retention.
Social Worker I
Department of Children and Families
Taunton, MA
02.2021 - 01.2022
- Conducted case management and risk assessments monthly, creating safety plans that reduced crisis escalations.
- Maintained consistent documentation of services to meet agency and state requirements.
- Collaborated with families and providers to support child welfare goals, resulting in improved reunification outcomes.
- Performed home visits and transported clients to appointments to ensure continuity of care.
Social Worker Technician
Department of Children and Families
Taunton, MA
06.2018 - 02.2021
- Supported social workers with documentation and case planning for active cases.
- Supervised family visits and provided progress reports for court proceedings.
- Coordinated with schools and providers to improve communication and service outcomes.
Case Manager
Amego Inc.
Attleboro, MA
11.2016 - 05.2018
- Designed and implemented clinical and educational programs for children with developmental disabilities.
- Supervised staff and collaborated on IEP meetings, ensuring alignment with student needs.
- Created lesson plans and monitored behavioral interventions, resulting in measurable progress on student goals.
Assistant Teacher
Amego Inc.
Attleboro, MA
02.2016 - 11.2016
- Supported behavioral and educational plans in the classroom setting.
- Collected program data and assisted in tracking student progress.
Counselor
The Bridge Center
Bridgewater, MA
12.2014 - 02.2016
- Provided one-on-one support to youth with disabilities, teaching daily living skills and behavior strategies.
- Monitored and documented client progress, contributing to individualized service planning.
Intern - Probation Department
Chelsea District Court
Chelsea, MA
09.2015 - 12.2015
- Assisted probation officers during hearings by preparing case documents.
- Supported the drug court team through research and client check-ins.
Education
B.A. - Psychology, Criminal Justice
Salem State University
09.2013 - 01/2016
Skills
- Case Management & Service Planning
- Housing Navigation & Placement
- HMIS & Data Reporting
- Trauma-Informed Care
- Program Development & Compliance
- Crisis Intervention & Risk Assessment
- Community & Donor Partnerships
Volunteer Experience
Morton Hospital, Volunteer, Assisted in transporting patients and delivering supplies across hospital departments.
Timeline
Permanent Supportive Housing Program Coordinator
WARM Center
08.2024 - Current
Interim Housing Case Manager
WARM Center
04.2023 - 08.2024
Administration Manager
Evergrow Behavior Solutions
01.2022 - 11.2022
Social Worker I
Department of Children and Families
02.2021 - 01.2022
Social Worker Technician
Department of Children and Families
06.2018 - 02.2021
Case Manager
Amego Inc.
11.2016 - 05.2018
Assistant Teacher
Amego Inc.
02.2016 - 11.2016
Intern - Probation Department
Chelsea District Court
09.2015 - 12.2015
Counselor
The Bridge Center
12.2014 - 02.2016
B.A. - Psychology, Criminal Justice
Salem State University
09.2013 - 01/2016