Johanna Marroquin
Cook
Puyallup,WA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. High-energy employee ready to empower team members to surpass company objectives with effective leadership. Successful at keeping customer, business and staff needs balanced and operations in line with targets.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
Work History
Shift Lead
Chipotle Mexican Grill
University Place, WA
03.2022 - Current
- Kept employees operating productively and working on task to meet business and customer needs.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Trained and mentored new employees to maximize team performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed store opening and closing procedures and balanced tills.
Assistant Manager
Chipotle
Lacey, WA
06.2021 - 01.2023
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Reviewed sales and gross profit report to assess company efficiency.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Cook
Cindy Lou Fish House
Baltimore, MD
10.2020 - 12.2020
- Communicated closely with servers to fully understand special orders for customers.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
Education
Certified in Culinary Arts And Food Service - Culinary Arts
Lincoln College of Technology
Columbia, MD 01.2019 - 12.2019
High School Diploma -
Pennfoster Hiighschool
Online 09.2016 - 12.2016
Skills
Guest service
Certification
Servsafe
Timeline
Shift Lead
Chipotle Mexican Grill
03.2022 - Current
Assistant Manager
Chipotle
06.2021 - 01.2023
Cook
Cindy Lou Fish House
10.2020 - 12.2020
Certified in Culinary Arts And Food Service - Culinary Arts
Lincoln College of Technology
01.2019 - 12.2019
High School Diploma -
Pennfoster Hiighschool
09.2016 - 12.2016
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