Johanna Mascorro Chavez
St. Francis
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
4
4
years of professional experience
Work History
Front Desk Coordinator
Cheyenne County Hospital
08.2024 - 12.2024
- Managed front desk operations, ensuring efficient check-in and check-out procedures.
- Coordinated communication between departments to enhance guest experience and streamline services.
- Maintained accurate records of guest interactions, facilitating improved service delivery.
- Implemented scheduling systems for appointments, optimizing staff availability and client satisfaction.
El Jalapeño Mexican Restaurant
Waitressing
10.2021 - 05.2024
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Maximized quality assurance by completing frequent line checks.
El Vaquero Mexican Restaran
Waitressing
08.2020 - 10.2021
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Colby Community College
Colby, KSHigh School Diploma -
St. Francis Community High School
St. Francis05.2023
Skills
- P&L Responsibility
- Complaint Resolution
- Food Challenges
- Staff Supervision
Accomplishments
- academic excellence in Spanish 4
- $2500
Certification of achievements
Accelerated Outreach Tuition Scholarship
Languages
Spanish
Native or Bilingual
Extra Curriculum
Family, Career, Community Leaders of America (FCCLA)
@ Wray High School
August 2019- May 2022
- Nov. 2, 2019- Coat Drive at the WRAC
- Dec 7, 2019- Volunteer for Playing on the Plains at Wray City Hall
- Feb 8, 2019- Volunteer at the Cake auction at 4th and Main
Future Business Leaders of America (FBLA)
August 2021- May 2022
Spanish Club
August 2019- May 2022
May 6, 2022- Culture Night
Timeline
Front Desk Coordinator
Cheyenne County Hospital
08.2024 - 12.2024
El Jalapeño Mexican Restaurant
Waitressing
10.2021 - 05.2024
El Vaquero Mexican Restaran
Waitressing
08.2020 - 10.2021
Colby Community College
High School Diploma -
St. Francis Community High School
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