Johanna Nathman
Hopkinton,MA
Summary
Results-driven sales and customer service professional with experience building strong client relationships, managing high-volume communication, and owning the full sales cycle from prospecting to closing.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Sales Manager
SunRun
Woburn, Massachusetts
01.2026 - Current
- Owned the full sales cycle from prospecting and cold outreach through needs assessment, objection handling, closing, and post-sale relationship management
- Built rapport with prospective customers through high-volume face-to-face outreach, establishing credibility and long-term relationships in a competitive sales environment
- Contributed to overall branch growth by exceeding weekly sales targets by 30%
- Created & implemented business development strategies to increase sales & take away market share from competitors
- Demonstrated resilience and persistence by maintaining productivity in a commission-based, goal-oriented environment with frequent rejection
Sales Associate
Beem Light Sauna
North Andover, MA
10.2024 - 01.2026
- Built strong, lasting relationships with clients by providing personalized recommendations and delivering exceptional customer service.
- Managed daily appointment scheduling and client calendars, ensuring efficient operations and a seamless customer experience.
- Balanced multiple priorities in a fast-paced environment, including scheduling, customer service, sales, and front desk operations.
Receptionist
Supercuts
North Andover, Massachusetts
01.2023 - 08.2024
- Handled inbound phone calls, emails, and in-person inquiries, directing requests accurately and efficiently.
- Demonstrated exceptional attention to detail by maintaining accurate records, processing paperwork, and supporting office operations.
- Resolved client questions and scheduling conflicts with professionalism and strong problem-solving skills.
Education
Bachelor of Arts (B.A.) - Criminology, English
Merrimack College
09.2022 - 05.2026
Skills
- Microsoft Office Suite
- CRM Software
- Cold calling & Prospecting
- Relationship Building
- Customer Service
- Scheduling & Calendar Management
- Team Collaboration
Timeline
Sales Manager
SunRun
01.2026 - Current
Sales Associate
Beem Light Sauna
10.2024 - 01.2026
Receptionist
Supercuts
01.2023 - 08.2024
Bachelor of Arts (B.A.) - Criminology, English
Merrimack College
09.2022 - 05.2026