Johanna Nieto
Silver Spring,MD
Summary
As a motivated paralegal, I continually strive to enhance my skills and expand my knowledge to achieve greater responsibilities and advance professionally. With a results-driven approach, I excel in researching legal case information and drafting correspondence, possessing a strong grasp of legal terminology and processes. I am adept at maintaining confidentiality and handling sensitive client information. Whether assisting attorneys in trial preparation or navigating high-stress environments characterized by constant change and ambiguity, I remain focused and driven to deliver optimal outcomes.
Overview
4
4
years of professional experience
Work History
Manager of Business Development and Sales
Atento
01.2020 - 05.2022
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Led team meetings focused on sharing best practices which contributed significantly to overall team success.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Qualified leads by scheduling introductory discovery meetings and calls.
- Negotiated favorable contract terms with clients, achieving mutually beneficial agreements while maximizing profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Facilitated business by implementing practical networking techniques.
Paralegal Consultant
Santo Tomas De Aquino University
06.2018 - 06.2021
- Conducted thorough legal research for complex cases, resulting in more informed decision-making for clients.
- Created detailed reports summarizing case information for attorney review, leading to better-informed litigation strategies.
- Increased client satisfaction by addressing concerns quickly and professionally through clear communication channels.
- Managed multiple high-priority projects simultaneously, ensuring timely completion and delivery of required documentation.
- Enhanced communication between attorneys and clients by acting as a liaison, providing regular updates on case progress.
- Supported the development of strong legal arguments through exhaustive research on case law and statutes.
- Assisted with discovery efforts by gathering evidence, organizing documentation, and coordinating witness interviews for smoother litigation processes.
- Gained expertise in diverse areas of law through continuous learning initiatives such as attending seminars or workshops.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as Westlaw and print sources.
- Monitored changes in laws, regulations and other legal matters to keep firm compliant with requirements.
- Researched statutes, decisions, legal articles, and codes.
Education
Law - Law
Santo Tomás University
Santander, Colombia 05.2022
Skills
- Court filings
- Competitive Analysis
- Client Communication
- Legal Research
- Legal writing
- Legal Transcription
- Document drafting
- Contract Review
- Immigration Law
- Office Administration
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Limited Working
Timeline
Manager of Business Development and Sales
Atento
01.2020 - 05.2022
Paralegal Consultant
Santo Tomas De Aquino University
06.2018 - 06.2021
Law - Law
Santo Tomás University