Johanna Nunez
Yonker,NY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Office Manager
Dori M. Katz DMD & Jeffrey A. Katz DDS PLLC
11.2016 - Current
- Manage office schedule
- Review/solve aging reports
- Solve any insurance related issues
- Collect payments
- Submitting and explaining insurance pre-determinations
- Oversee production and collection
- Delegate tasks
- Billing and invoicing
- Staff interviewing and dismissals
- Financial reporting and analysis
- Increased sales by over 600%
Treatment Coordinator
Dental Smiles Unlimited
04.2015 - 01.2016
- Insurance Verification and collecting co-payments
- Submitting and explaining Pre-Treatment estimates
- Submitting, posting and appealing claims
- Assisting with aging reports
- Check in and check out patients following protocol
- Performing general administrative functions
Claims Specialist
Perfect Smile Braces
09.2014 - 02.2015
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
Billing Specialist
N.Y. Fashion Braces
10.2012 - 08.2014
- Performed billing for Manage Care Plans, Medicaid and private insurances
- Assisted in the front desk when needed and provided clerical/managerial help to the office
- Assisted with patient’s consultation by discussing payments options
- Organized the schedule for the doctors and keeping track of income from insurances
Education
BS - Legal Studies
John Jay College of Criminal Justice
N.Y., New York02.2008
AS - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY05.2009
Skills
- Computer skills:
- MS word, Excel, PowerPoint and Outlook
- Softwares: Dolphin, Dentrix, Dexis, Dolphin Image and Orthoease
- Account and Ledger Reconciliations
- Administrative Oversight
- Excellent Multitasking Abilities
- Organizational Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager
Dori M. Katz DMD & Jeffrey A. Katz DDS PLLC
11.2016 - Current
Treatment Coordinator
Dental Smiles Unlimited
04.2015 - 01.2016
Claims Specialist
Perfect Smile Braces
09.2014 - 02.2015
Billing Specialist
N.Y. Fashion Braces
10.2012 - 08.2014
BS - Legal Studies
John Jay College of Criminal Justice
AS - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
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