Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Johanna O’Brien

Ojo Sarco ,NM
Johanna O’Brien

Summary

I am a current or laid off employee, I believe a guaranteed rehire that took disability leave from the Leesburg Virginia store in 2014. I have a high IQ, I qualify for MENSA, 155 on a scale of 160, so I remember most if not all of what I have learned. I would only need a short time to recover all the information and skills necessary for optimum work performance. The Leesburg location was a high volume store.

Proven expert in task management and strong interpersonal skills, I enhanced customer loyalty at Walgreens by streamlining processes and fostering team collaboration. My meticulous approach to quality assurance and proficiency in POS systems significantly improved service efficiency. Achievements include leading teams to exceed customer satisfaction goals, demonstrating both hard and soft skills critical to retail excellence.

Knowledgeable barista with solid background in creating high-quality beverages and providing exceptional customer service. Consistently recognized for maintaining clean and efficient work environment, contributing to team success. Demonstrated abilities in managing inventory and cash handling.

Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.

Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.

Overview

11
years of professional experience

Work History

Starbucks

Barista and Cashier
09.2013 - Current

Job overview

  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Ingles Supermarket

Cashier
07.2015 - 10.2015

Job overview

  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Walgreens

Cashier Team Lead
10.2014 - 05.2015

Job overview

  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Operated POS cash register and equipment to collect payments.
  • Increased customer loyalty and retention.

Education

Lord Fairfax Community College
Middletown, VA

No Degree from General Studies
12-2007

Skills

  • Task Management Expertise
  • Strong Interpersonal Skills
  • Meticulous Quality Assurance
  • Collaborative Team Member

Accomplishments

  • Served individually made coffee drinks to over a few hundred customers daily.
  • Promoted to head cashier after only 6 months for exceptional performance.
  • Achieved 100% of sales quote.

Timeline

Cashier

Ingles Supermarket
07.2015 - 10.2015

Cashier Team Lead

Walgreens
10.2014 - 05.2015

Barista and Cashier

Starbucks
09.2013 - Current

Lord Fairfax Community College

No Degree from General Studies

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Johanna O’Brien