Johanna O'Hagan
Dewey-Humboldt,AZ
Summary
Certified Nursing Assistant offering 10 years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Assistant
Bayada Home Health
Prescott, AZ
01.2012 - 01.2021
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Documented and routed business correspondence to manage office paperwork.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Made orders for new office supplies based on demand and budgetary restraints.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Answered approximately 50 phone calls daily and pleasantly welcomed visitors to office.
- Dispersed incoming mail to correct recipients throughout office.
CNA/HHA
Bayada Home Health
Prescott, AZ
01.2012 - 01.2021
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Used mobility devices to transport patients.
- Provided emotional support to family members during difficult times.
Caregiver
Home Instead
Dewey, AZ
09.2007 - 01.2012
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Delivered personal nursing assistance in pre- and post-operative situations.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Collected and documented vital signs to track current patient conditions.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Educated families about available resources for home health care services in the local community.
Education
GED -
Yavapai College
Prescott, AZ06.2011
Skills
- Customer Service
- Data Entry/Charting
- Patient relations
- Calm and level-headed under duress
Certification
- CNA License
Timeline
Office Assistant
Bayada Home Health
01.2012 - 01.2021
CNA/HHA
Bayada Home Health
01.2012 - 01.2021
Caregiver
Home Instead
09.2007 - 01.2012
GED -
Yavapai College