Johanna Pacheco
Orlando,FL
Summary
Costumer Service Manager with over 9 years of experience in providing excellent customer service, handling daily accounts and maintaining inventory. Proven to be a responsible and dedicated person with excellent communication and management skills, Aiming to use my knowledge and expertise to effectively fill the managerial roll, and the Ability to learn quickly.
Overview
15
15
years of professional experience
Work History
Costumer Service Manager
Wendy’s Inc
09.2024 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Streamlined food ordering process to ensure timely delivery of fresh ingredients for daily use in kitchen preparations.
- Reduced waste, controlling inventory levels and optimizing food ordering procedures.
- Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
- Enhanced payment processing efficiency by streamlining procedures and implementing automation tools.
Assistant Manager
Burger King Inc
04.2011 - 01.2013
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
- Offer customers carry-out service at the completion of transactions.
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Count money and make bank deposits.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
- Place food servings on plates or trays according to orders or instructions.
- Take food orders and relay orders to kitchens or serving counters so they can be filled.
- Tele-Unitel.USACoronaNY
Cashier and Secretary
Intermountain Healthcare
05.2010 - 03.2011
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
- Complete forms in accordance with company procedures.
- Prepare and mail checks.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Arrange conference, meeting, or travel reservations for office personnel.
Education
Medical Billing And Coding Candidate
Miller motte college
Corona, NY07.2018
High School Diploma - undefined
East New York Learning Center Inc.
manhattan, NY07.2007
Skills
- Microsoft Word, PowerPoint and Excel
- Very good with customers
- Work well under pressure
- Very good at handling money
- Very patient
- Always keep my work area clean
- Familiarity with Point of Sale machines and software
- Excellent communication skills with a focus on customer service
- Fast and accurate mental math skills
- Cash handling
- Complaint resolution
- Schedule management
LANGUAGE
Spanish - English
Timeline
Costumer Service Manager
Wendy’s Inc
09.2024 - Current
Assistant Manager
Burger King Inc
04.2011 - 01.2013
Cashier and Secretary
Intermountain Healthcare
05.2010 - 03.2011
High School Diploma - undefined
East New York Learning Center Inc.
Medical Billing And Coding Candidate
Miller motte college