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Johanna Paz
Burtonsville,MD
Summary
Bilingual administrative professional with over 20 years of experience in customer service and office management. Known for problem-solving skills and resourcefulness, committed to enhancing operational efficiency.
Dedicated administrative professional with a robust background in calendar management and confidential document handling. Recognized for delivering exceptional customer service and fostering positive relationships, ready to drive operational success in a dynamic environment.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Administrative Assistant
Montgomery County Public Schools
Takoma Park, MD
07.2006 - Current
- Coordinated daily administrative tasks to support efficient school operations.
- Managed scheduling and calendar appointments for school leadership staff.
- Developed and maintained filing systems to streamline document retrieval and organization.
- Assisted in preparing reports and presentations for meetings with stakeholders.
- Conducted regular audits of school records to ensure compliance with district policies.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained inventory of office supplies and placed orders.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Coordinated assistance for families in need and lead in the distribution.
- Scheduled Interpreter services for meetings, parent/teacher conferences and schoolwide events.
- Reserved building facilities for different school events.
- As the Timekeeper, I assisted staff members with the submission of Absence Requests, Time Cards, PAC Corrections and generated Attendance Reports for the Principal.
- Served as interpreter for Parent/Teacher Conferences, meetings, interviews and other situations.
- Collected documents, verified form completion and enrolled students.
Counseling Secretary
Montgomery County Public Schools
Silver Spring, MD
08.2000 - 07.2006
- Coordinated scheduling of counseling appointments, ensuring efficient use of resources and time management.
- Managed confidential student records, adhering to privacy regulations and school policies.
- Supported counselors in developing and implementing student support programs and interventions.
- Streamlined communication between students, parents, and faculty to enhance service delivery.
- Acted a SAT Proctor for special Education students.
- Served as Spanish Interpreter in Special Education and behavior related meetings.
- Assisted in the registration process of students by reviewing documents and interpreting
Education
No Degree - Psychology And Education
Universidad Del Sagrado Corazon
San Juan, Puerto RicoSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Excel
- Microsoft Word
- Microsoft outlook
- Customer and client relations
- Filing
- Customer relations
- Strong problem solver
- Documentation and recordkeeping
- Database entry
- Scheduling and calendar management
- Excel spreadsheets
- Appointment scheduling
- Professional and mature
- Microsoft PowerPoint
- Multi-line phone systems
- Resourceful
- Confidential document control
- Internet research
- Bookkeeping
- Employee timesheet processing
- Fully bilingual, spoken and written, in English/Spanish
- Publisher
- Canva
Affiliations
Veterans of Foreign Wars
SEIU Union
Certification
- Public Notary, Commission to expire in April 2029
Languages
English
Full Professional
Spanish
Native or Bilingual
Interests
- Cooking
- Documenting and sharing travel experiences
- I enjoy helping others and giving back to the community
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Horseback Riding
- Volunteer Travel
- Getting involved in local advocacy groups to promote positive change in the community
- Music
- Crafting and DIY Projects
- Watching Movies and TV Shows
- I have a passion for photography
- I enjoy cooking for friends and family gatherings
- Camping
- Volunteer Work
- Road Trips
- Homelessness Outreach
Timeline
Administrative Assistant
Montgomery County Public Schools
07.2006 - Current
Counseling Secretary
Montgomery County Public Schools
08.2000 - 07.2006
No Degree - Psychology And Education
Universidad Del Sagrado Corazon