Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Johanna Pena

Lakeland

Summary

Experienced travel consultant professional prepared for this role. Adept at crafting personalized travel itineraries, managing bookings, and ensuring client satisfaction. Strong focus on team collaboration, adapting to changing needs, and delivering results. Skilled in customer service, problem-solving, and maintaining up-to-date knowledge of travel trends and regulations.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Travel Consultant

BCD Travel
02.2023 - Current
  • Coordinated corporate travel arrangements, ensuring alignment with client specifications and organizational policies.
  • Managed itineraries using travel management systems to enhance efficiency and accuracy in bookings.
  • Communicated effectively with clients to understand travel preferences and provide tailored recommendations.
  • Resolved booking discrepancies and customer inquiries promptly, maintaining high levels of client satisfaction.
  • Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
  • Booked tickets for air, rail, and ground transportation.

Insurance Consultant

GEICO
09.2007 - 01.2023
  • Analyzed client needs to recommend appropriate insurance solutions.
  • Developed and maintained strong client relationships through effective communication.
  • Educated clients on coverage options, enhancing their understanding of insurance products.
  • Resolved customer inquiries regarding policy details and claims processing efficiently.
  • Assisted clients in understanding coverage options, fostering informed decision-making.
  • Streamlined communication between departments to enhance service delivery and minimize delays.

Education

General Studies

Sebring High School
Sebring, FL
05-2002

Skills

  • Strong communication skills
  • Hotel accommodations
  • Travel research
  • Travel industry expertise
  • Travel arrangements
  • Exceptional customer service

Certification

  • Licensed 20-44 Personal Lines Agent

Languages

Spanish
Native or Bilingual

Timeline

Travel Consultant

BCD Travel
02.2023 - Current

Insurance Consultant

GEICO
09.2007 - 01.2023

General Studies

Sebring High School