JOHANNA POST
Ennis
Summary
Versatile professional with a proven track record in operations management and client relations. Adept in leading teams, driving customer satisfaction, and resolving challenges with a proactive, solutions based approach. Recognized for strong attention to detail, effective implementation of SOPs, communication, and the ability to manage administrative functions and projects seamlessly.
Overview
18
18
years of professional experience
Work History
Manager-Housekeeping
Madison Double R Lodge
08.2019 - Current
- Oversee and manage the housekeeping team, ensuring the efficient operation of daily cleaning tasks.
- Provide training and mentorship to new employees, ensuring company standards and best practices are upheld.
- Lead and work collaboratively with the team, adapting to varying tasks and responsibilities as needed.
- Manage inventory levels and place product orders to maintain an adequate levels of supplies
- Uphold the standards of cleanliness across all cabins, lodge buildings, and facilities, ensuring a pristine environment for guests.
- Interact directly with guests to address and accommodate their specific cleaning requests, delivering prompt and professional service with a focus on client satisfaction.
Pure Peaks Cleaning Co. LLC
Owner
01.2009 - Current
- Delivered year-round care and maintenance for luxury seasonal homes valued at $1M+, ensuring properties remained in pristine condition and fully prepared for owners' return.
- Coordinated and hired sub-contractors as needed, overseeing cleaning and restocking of homes to ensure they were fully prepared for owners' arrival.
- Promptly addressed maintenance issues and coordinated with appropriate contractors to ensure timely and effective resolution.
- Cultivated and maintained strong working relationships with clients and sub-contractors to support smooth operations and high-quality service delivery.
Branch Office Administrator
Edward Jones Investments
02.2017 - 07.2019
- Provided comprehensive administrative support to the Financial Advisor, enhancing productivity and contributing to the efficient operation of the office.
- Managed professional communications via phone and email with the Home Office, other branches, regional leaders, financial vendors, attorneys, CPAs, and insurance providers; also assisted in coordinating firm volunteer initiatives.
- Delivered exceptional client service by proactively managing client needs and implementing effective service strategies to ensure high levels of client satisfaction.
- Opened new accounts, scheduled appointments, conducted pre-appointment meetings, performed banking transactions, and handled sensitive financial and account information with strict confidentiality.
- Coordinated numerous seminars annually, each with up to 200+ attendees, overseeing event logistics to ensure smooth execution.
- Supported the branch team in delivering an ideal client experience by upholding firm policies, demonstrating integrity, and fostering a professional and welcoming environment for all clients.
Concierge Specialist
Ruby Springs Lodge
01.2008 - 06.2016
- Performed high-level, detail-oriented cleaning of cabins, lodge buildings, and private homes, ensuring exceptional cleanliness and presentation for lodge owners.
- Demonstrated versatility by effectively working independently, collaboratively as a team member, and in leadership roles to achieve project and organizational goals.
- Consistently upheld the highest standards of integrity and maintained strict confidentiality in all aspects of work.
Education
High School -
Redmond High School
06.1985
Skills
- Proven Leadership Skills
- Strong Communication & Interpersonal Skills
- Operations/Inventory management
- Strong Administrative Skills
- Schedule and Calendar Management
- Planning & Organization
- Relationship Building
- Client relations
- Problem Solving
- Proficient Computer and Office Skills
- Record keeping
- Self-Starter
Timeline
Manager-Housekeeping
Madison Double R Lodge
08.2019 - Current
Branch Office Administrator
Edward Jones Investments
02.2017 - 07.2019
Pure Peaks Cleaning Co. LLC
Owner
01.2009 - Current
Concierge Specialist
Ruby Springs Lodge
01.2008 - 06.2016
High School -
Redmond High School
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