Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
References
Generic

Johanna Ramirez

Eagle Pass

Summary

Experienced leader and Certified Phlebotomy Professional with a track record of resolving customer issues and managing team development at Exxon Mobil. Skilled in leading collaborative teams, proficient in sample collection, and possessing a valuable blend of technical expertise and interpersonal skills to improve business results and boost customer satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Opthalmic Technician

Ultravision
03.2025 - Current
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Triaged phone calls from patients and outside contacts and handled in order of importance.
  • Performed thorough medical history assessments as part of the pre-examination process for new patients.
  • Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.

Assistant Manager

Exxon Mobil
04.2024 - 01.2025
  • Addressed and resolved escalated customer concerns swiftly.
  • Led discussions in team meetings aimed at prioritizing and reviewing business achievements.
  • Evaluated applicants to aid in the hiring process.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Universal Associate Banker Teller

IBC Bank
02.2022 - 04.2023
  • Processed loan payments, cash advances, and money order requests efficiently.
  • Trained employees on cash drawer operation.
  • Managed preparation of deposits by counting cash and checks before sending them to financial institutions.
  • Handled all customer complaints in a professional manner according to bank policy.
  • Balanced vault daily as part of opening and closing responsibilities.
  • Processed mortgage and loan payments while ensuring accuracy of payment dates and amounts.

Education

Some College (No Degree) - Associate of Applied Science

South West Texas College

Certified Phlebotomy Technician - Medical Laboratory

Field Diagnostics
Del Rio, TX
01-2025

Skills

  • Collaborative Team Development
  • Customer service expertise
  • Effective Team Direction
  • Onboarding and Skills Training
  • Proficient in Venipuncture
  • Sample Collection Expertise
  • Certified Phlebotomy Professional
  • Infection Prevention
  • Money handling
  • Team leadership

Certification

  • Certified phlebotomy technician

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Opthalmic Technician

Ultravision
03.2025 - Current

Assistant Manager

Exxon Mobil
04.2024 - 01.2025

Universal Associate Banker Teller

IBC Bank
02.2022 - 04.2023

Some College (No Degree) - Associate of Applied Science

South West Texas College

Certified Phlebotomy Technician - Medical Laboratory

Field Diagnostics

References

References available upon request.

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