Summary
Overview
Work History
Education
Skills
Timeline
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Johanna Restrepo

Las Vegas,NV

Summary

Professional cleaner with strong background in maintaining high standards of cleanliness and hygiene. Skilled in deep cleaning, organizing, and using eco-friendly products to ensure safe environment. Known for teamwork, adaptability, and delivering consistent results. Reliable and efficient, focused on exceeding expectations and enhancing client satisfaction.

Knowledgeable cashier with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.

Diligent waitress with solid background in providing exceptional customer service in fast-paced dining environments. Successfully handled high-volume tables, ensured customer satisfaction, and supported team efficiency. Demonstrated adaptability and multitasking skills consistently in dynamic situations.

Overview

8
8
years of professional experience

Work History

Professional House Cleaner

Time To Shine
10.2023 - 06.2025
  • Performed comprehensive cleaning tasks, ensuring high standards of cleanliness and organization in residential spaces.
  • Utilized specialized cleaning equipment and eco-friendly products to enhance efficiency and reduce environmental impact.
  • Developed tailored cleaning plans based on client preferences, resulting in improved customer satisfaction.
  • Trained new team members on best practices for cleaning techniques and safety protocols.
  • Implemented time-saving strategies that improved workflow and maximized productivity during cleaning sessions.
  • Conducted quality checks to ensure adherence to established cleaning standards and client specifications.
  • Managed inventory of cleaning supplies, optimizing cost-effectiveness while maintaining adequate stock levels.
  • Supported clients during life transitions by organizing belongings and decluttering spaces for increased functionality.
  • Collaborated with team members to complete large-scale cleaning projects efficiently and effectively.
  • Fostered long-lasting professional relationships with clients, leading to repeat business and a positive reputation in the industry.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Delivered aesthetically pleasing results with expert furniture arrangement, maximizing space utilization within rooms.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained a high level of hygiene in clients'' homes by sanitizing surfaces and disinfecting high-touch areas.
  • Boosted client retention rate with consistent delivery of high-quality cleaning services tailored to each household.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Adhered to professional house cleaning checklist.
  • Dusted picture frames and wall hangings with cloth.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Changed bed linens and collected soiled linens for cleaning.
  • Sorted, laundered and put away various laundry items.

Cook, Waitress, Bartender

Callville Bay Resort & Marina
06.2022 - 08.2023
  • Prepared diverse menu items following established recipes and presentation standards.
  • Operated kitchen equipment safely and efficiently, ensuring compliance with health regulations.
  • Maintained cleanliness of food preparation areas, minimizing cross-contamination risks.
  • Assisted in inventory management by monitoring stock levels and reporting shortages.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Managed opening and closing shift kitchen tasks.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Crafted and served a diverse range of cocktails and beverages to enhance customer satisfaction.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Food Server

Kamil's Lebanese Cuisine
12.2018 - 07.2019
  • Provided prompt and friendly service to enhance customer dining experience.
  • Assisted in menu knowledge to answer customer inquiries effectively.
  • Maintained cleanliness of dining area to ensure a welcoming environment.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Followed safety and hygiene standards for food handling and service.
  • Adapted quickly to changing customer needs during peak hours.

Customer Service Representative

The Radiator Store
11.2017 - 09.2018
  • Assisted customers with product inquiries and order placements to enhance satisfaction.
  • Resolved customer complaints efficiently, ensuring prompt follow-up and issue resolution.
  • Maintained accurate records of customer interactions using CRM software for improved service delivery.
  • Collaborated with team members to streamline communication processes and enhance response times.
  • Educated customers on product features and benefits, facilitating informed purchasing decisions.
  • Processed returns and exchanges according to store policies, minimizing disruptions to operations.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

CertificateE - Esthiology Science

Aveda Institude
Las Vegas, NV
12-2019

Liceo Commercial San Bautista
Pereira ,Colombia
01-1997

Skills

  • Collaborative Team Player
  • Meticulous Attention to Detail
  • Effective Leadership Abilities
  • Exceptional Communication Skills
  • Responsible and Reliable Approach

Timeline

Professional House Cleaner

Time To Shine
10.2023 - 06.2025

Cook, Waitress, Bartender

Callville Bay Resort & Marina
06.2022 - 08.2023

Food Server

Kamil's Lebanese Cuisine
12.2018 - 07.2019

Customer Service Representative

The Radiator Store
11.2017 - 09.2018

CertificateE - Esthiology Science

Aveda Institude

Liceo Commercial San Bautista

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Johanna Restrepo