Ester Lara Cerna
Los Angeles,CA
Summary
Proven Hotel Steward at LA Grand Hotel Downtown, adept in team management and food safety, enhanced dining experiences through meticulous coordination and training, ensuring quality service. Achieved significant improvements in guest relations and safety protocols, demonstrating exceptional communication and leadership.
Overview
19
19
years of professional experience
Work History
Hotel Steward
LA Grand Hotel Downtown
06.2006 - Current
- Maintained sanitary and organized work environment by implementing and executing safe food handling, food service and cleaning procedures.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Coordinated with catering staff to deliver food services for special events and functions.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Oversaw food preparation and monitored safety protocols.
Skills
- Exceptional communication
- Food safety awareness
- Team management
- Guest relations
Timeline
Hotel Steward
LA Grand Hotel Downtown
06.2006 - Current