Timothy Pruett
Hot Springs,AR
Summary
A seasoned hospitality professional with a proven track record at Oaklawn Racing, Casino, and Resort, I excel in enhancing guest satisfaction and managing operations. Skilled in event planning and exceptional communication, I've successfully led teams to achieve Forbes Four Star and recommended service standards, demonstrating strong leadership and attention to detail without relying on numerical achievements.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Hotel Guest Services /Hotel Front Desk Supervisor
Oaklawn Racing, Casino, and Resort
09.2021 - Current
- Enhanced guest satisfaction by managing front desk and guest services operations while providing Forbes recommended exceptional customer service.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Utilized problem-solving skills regularly in addressing unforeseen challenges that arose during day-to-day operations at the hotel''s front desk area.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Oversaw day-to-day operations of 198 room hotel with staff of 2-10 employees while collaborating with housekeeping, maintenance, sales, restaurant and spa teams to ensure timely completion of task and room readiness.
Member Experience Professional
Alotian Club
03.2020 - 08.2021
- Enhanced member experience by implementing 5 star personalized service strategies and addressing individual needs.
- Maintained accurate records of all member communications and transactions, ensuring seamless coordination between departments involved in servicing accounts.
- Helped large volume of customers every day with positive attitude and focused on 5 star customer service.
Hospitality VIP Specialist /Server Supervisor
The Capitol Hotel
03.2013 - 03.2020
- Planned and executed needs and services of hotels private VIP dinning guest within Arkansas only 4 star hotel and restaurant.
- Assisted in training new hires, providing guidance on Forbes restaurant standards and best practices.
- Coordinated with a two time Michelin Star chef to ensure timely preparation and delivery of wine paired 3-7 dinning coarse meals. Inside the exclusive private dinning room called " the Cellar".
Owner/Operator
The East End Cafe
11.2002 - 09.2012
- Purchased an existing eighty chair breakfast, lunch, and dinner restaurant in my home town. Managed day-to-day business operations successfully for ten years, with no partner or capital at age of twenty nine.
- Managed purchasing, sales, marketing, and customer satisfaction efficiently.
- Administrated finances and led bossiness operations, including running payroll, making bank deposits, and analyzing income and expenses to maintain cost-effective operations.
Education
Bachelor of Science - Sociology/Psychology
University of Central Arkansas
Conway, AR08-1996
Skills
- Exceptional communication
- Food and Beverage Management
- Event planning
- Customer relations
- Hotel operations
- Staff motivation
Certification
- Completed professional certificate in Real Estate
- Completed professional certificate in Life and Health Insurance
Languages
ASL Sign Language
Timeline
Hotel Guest Services /Hotel Front Desk Supervisor
Oaklawn Racing, Casino, and Resort
09.2021 - Current
Member Experience Professional
Alotian Club
03.2020 - 08.2021
Hospitality VIP Specialist /Server Supervisor
The Capitol Hotel
03.2013 - 03.2020
Owner/Operator
The East End Cafe
11.2002 - 09.2012
Bachelor of Science - Sociology/Psychology
University of Central Arkansas
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