Johanna Rivas
New York,USA
Summary
Detail-oriented and customer-focused professional with over a decade of experience in banking. Proven track record of delivering exceptional service while managing daily operations, ensuring compliance with financial regulations, and maintaining a secure environment. Skilled in cross-selling banking products, managing a team, and fostering strong customer relationships to drive growth and satisfaction.
Overview
21
21
years of professional experience
Work History
AVP - Wire Payments
Metropolitan Commercial Bank
10.2005 - 02.2025
- Process domestic and international wire transfers, ensuring accuracy and compliance with bank policies, regulatory requirements, and industry standards
- Monitor and verify transaction details to prevent fraud and ensure accuracy of payment instructions (OFAC)
- Perform daily reconciliation of wire transactions, ensuring all transfers are posted accurately and on time
- Monitor real-time wire activity and confirm proper execution of transactional messages via SWIFT and Fedwire
- Data entry; perform posting, balancing, and maintenance functions
- Led strategic initiatives to drive operational excellence and improve organizational efficiency.
Funds Transfer Associate II
Flagstar Bank
03.2023 - 12.2023
- Process incoming and outgoing wire transactions in accordance with established procedures and deadlines
- Reconcile and maintain accurate records for end of day settlement
- Identify and assess fraud alerts associated with Pay Plus Data monitoring software; reporting any fraud attempts to Senior Management
- Monitor and review NSF transaction and request authorization to process based on bank signing authority limits
Head Teller
North Folk Bank
12.2003 - 10.2005
- Conduct daily cash management functions, including deposits, withdrawals and checks processing
- Supervise and mentor a team of tellers, providing coaching and guidance to enhance service standards
- Cross-selling banking products such as checking accounts, loans, and prepaid cards to meet customer needs
- Collaborate with management to streamline operations, enhance customer service experiences, and achieve branch performance targets
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
Education
Diploma - Business
William H Maxwell
06-1998
Skills
- ACH/Wire Processing
- Wire Exchange
- Procedure Development
- Payment Reconciliation
- Customer Support
- Risk Management
- Team Leadership and Management
- Problem Solving
- Attention to detail
- Cash Handling & Accuracy
- Sales
Timeline
Funds Transfer Associate II
Flagstar Bank
03.2023 - 12.2023
AVP - Wire Payments
Metropolitan Commercial Bank
10.2005 - 02.2025
Head Teller
North Folk Bank
12.2003 - 10.2005
Diploma - Business
William H Maxwell
Similar Profiles
Shayna FriedmanShayna Friedman
Operations Intern at Metropolitan Commercial BankOperations Intern at Metropolitan Commercial Bank
LESLIE MAE D. COLIATLESLIE MAE D. COLIAT
Relationship Associate at Metropolitan Bank and Trust Company - Commercial Banking Division BatangasRelationship Associate at Metropolitan Bank and Trust Company - Commercial Banking Division Batangas
Jillian SageJillian Sage
Appraiser at Metropolitan Commercial ValuationsAppraiser at Metropolitan Commercial Valuations
Robert CampaignRobert Campaign
East Coast Operations Manager at Altour Travel Group LLCEast Coast Operations Manager at Altour Travel Group LLC
ROSE GANDOLFOROSE GANDOLFO
Digital Ad Operations Manager at iHeart MediaDigital Ad Operations Manager at iHeart Media