Johanna Rivera-Esquivel
Hillsborough,USA
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment
Overview
21
21
years of professional experience
Work History
Registar
Hunterdon Surgical Center
11.2019 - 06.2020
- Coordinated appointment scheduling and maintained accurate client records using practice management software
- Provided exceptional customer service, addressing inquiries and resolving issues promptly and efficiently.
- Streamlined check-in processes, improving time efficiency and enhancing client satisfaction.
- Developed and implemented organizational systems, improving document retrieval and workspace organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Supervisor/Data Entry
Northeast Regional Epilepsy Group
08.2012 - 06.2019
- Front Desk receptionist, Appointment coordinator for REEG, VEEG, AVEEG, Neuropsych Testing, Confirming appointment for the following day, Scanning, Precert incompletes, PT’s incompletes, EMU LOG, Billing, Emailing consults for MD, Discharging patients after clinic is done with MD, printing paper work for the following day, taking payment if pt. is self-pay. Registering patients for new visit obtaining insurance information and inputting information into system.
Front Desk Receptionist
All About Women
12.2010 - 05.2011
- Duties involved answering high volume of calls, filing charts, pulling charts for next day appointment, verifying next day appointments.
- Managed front desk operations, ensuring welcoming environment for all clients and visitors.
- Handled multi-line phone system effectively, directing calls to appropriate personnel while maintaining professionalism.
Registrar/Insurance Verifier/Bed board Coordinator
St. Joseph’s Wayne Hospital
02.2006 - 11.2009
- Duties involved assigning beds for patients being admitted thru the Emergency Room. Registering walk in patients for specific tests. Calling insurance company and verifying patients did not need any authorization for a specific test or procedure, also verified if patient had any deductible, or co-pay, called patients to confirm next day appointment and let them know if they have any type of payment. Schedule pre testing appointments. Call insurance for patients being admitted to the hospital. Scanning documents into the system as far as insurance cards, ID, Doctor orders.
Registrar/Insurance verifier
Paterson Community Health Center
10.2004 - 02.2006
- Duties involved providing patients with appointment for Medical, Dental, OB/GYN, Pediatric patients. Answer high volume of phone calls, front desk receptionist, cashier, pulling charts for next day appointments. Calling insurance companies to make sure insurance was active and covered for examination.
Data Entry Supervisor
Clark Worldwide Transportation
03.1999 - 02.2003
- Duties involved Filing, Billing, Manifesting, High phone duties, Data Entry
Education
Minor - Business Management
William Paterson University
Wayne, NJ10-2026
Business Administration - undefined
Liberty University
Lynchburg, VA05.2023
Administrative Office Technology -
Plaza School Of Technology
Paramus, NJ05.1998
Skills
- Bilingual: Fluently read and write Spanish/English
- Hardware: IBM PC, Citrix/ Software: Word Perfect 51, Word for windows, Excel, Windows 2010, EPIC
- Finishing assignments at a timely fashion
- Great patient relation
- Superb organization skills
- Leadership skills/ Ability to coordinate with strategic planning
- Customer service
- Data entry
- Problem-solving skills
- Team collaboration
- Telephone etiquette
- Front office management
- Cash handling
Timeline
Registar
Hunterdon Surgical Center
11.2019 - 06.2020
Supervisor/Data Entry
Northeast Regional Epilepsy Group
08.2012 - 06.2019
Front Desk Receptionist
All About Women
12.2010 - 05.2011
Registrar/Insurance Verifier/Bed board Coordinator
St. Joseph’s Wayne Hospital
02.2006 - 11.2009
Registrar/Insurance verifier
Paterson Community Health Center
10.2004 - 02.2006
Data Entry Supervisor
Clark Worldwide Transportation
03.1999 - 02.2003
Business Administration - undefined
Liberty University
Minor - Business Management
William Paterson University
Administrative Office Technology -
Plaza School Of Technology