Johanna Sandoval
Davenport,FL
Summary
Results-driven professional seeking a general management role to leverage strong leadership and strategic planning skills, driving organizational growth and optimizing operational efficiency.
Overview
15
15
years of professional experience
Work History
Store Manager
Carolina Herrera
Orlando , FL
10.2023 - Current
- Leading an enthusiastic and experienced team
- Achieving and exceeding all qualitative and quantitative (KPI) targets for the store as defined by the company
- Ensuring all procedures, processes and actions defined by the company and Sales Managers are correctly implemented
- Maintaining exceptional customer service standards, and keeping excellent relationships with our key clients (Client book maintenance and development)
- Stock control, cash management, sales forecasts and daily reports
- Recruitment, evaluation and motivation of the store staff. Creating a cohesive team that works together to continually exceed the goals set
- Staff training and development (products/procedures/sales techniques) following the company policies and procedures
- Ensuring an accurate brand image, maintaining visual merchandising standards, maximizing product rotation, ensuring best sellers management, conducting regular inventories, etc. in store in line with the company standards
- Managing the staff schedule and rotation in order to ensure and maximize the
- revenue as well as the optimization of staff costs
- Guaranteeing that all safety and security standards are adhered to
- Setting and controlling all individual and store sales goals, KPI ́s, and tasks; taking corrective action when necessary
- Acting as a principal contact point between the customer and the company, providing data to improve processes and adapt our services and product to The local consumers
Operations Manager
Andeansun Corp
Venice, Florida
05.2018 - 07.2023
- .Maintained accurate inventory records to track stock levels and minimize costs.
- Coordinated with other departments including sales, marketing, finance, human resources to ensure efficient operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Collaborated with the management team on long-term strategic planning initiatives for the organization.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Collected customer fees, managed refunds and provided complete sales documentation
Comercial Retail
Natty Dreads
Bogota, Colombia
12.2009 - 01.2017
- Achieving daily and weekly individual sales targets by the store
- Performed regular inventory checks to ensure accurate stock control.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Calculated pricing applied discounts and collected payments to process transactions.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Negotiated contracts with suppliers for goods and services, including delivery schedules and payment terms.
Education
Metas, Claridad Y Direction - Inteligencia Emocional -
Margarita Pasos
Miami, FL02.2021
High School Diploma -
Francisco De Paula Santander INEM
Colombia12.2005
Skills
- General Management
- Trouble Shooting
- Business Development Strategies
- Experience in creating and maintaining clientele relations
- Interpersonal Communication Skills
- Accounts Payable
- Financial Reporting
- Payroll Administration
- Microsoft Word
- Microsoft Excel
- Texts Processing
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Store Manager
Carolina Herrera
10.2023 - Current
Operations Manager
Andeansun Corp
05.2018 - 07.2023
Comercial Retail
Natty Dreads
12.2009 - 01.2017
Metas, Claridad Y Direction - Inteligencia Emocional -
Margarita Pasos
High School Diploma -
Francisco De Paula Santander INEM
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