Johanna Sun
Las Vegas,NV
Summary
Detail-oriented leader with strong organizational and analytical problem-solver with talents for team building, motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Member Experience Generalist
AAA NCNU
12.2019 - 08.2023
- Reviewed and monitored accuracy of office financial and insurance policy audits to maintain company compliance.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of all AAA products while creating welcoming and positive experiences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Member Experience Associate
AAA NCNU
11.2014 - 12.2019
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Generated account activity reports to identify upgrade and sales opportunities.
Client Services Associate
Sephora Headquarter
09.2013 - 11.2014
- Provided excellent customer care by responding to customer calls, emails and handling ordering functions.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Increased revenue by cross-selling and upselling products and services.
Beauty Specialist
Saks Fifth Avenue, Estee Lauder
12.2012 - 09.2013
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Generated new sales leads to achieve and exceed monthly sales goals.
Cosmetic Beauty Advisor
Macy's, Estee Lauder
05.2011 - 10.2012
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Performed cash, card and check transactions to complete customer purchases.
Education
Oakland High School
Oakland, CA2008
Skills
- Quality Assurance Controls
- Product and Service Knowledge
- Coaching and Training
- Member Relations
- Revenue Growth
- Sales Force
- Connect Suite - POS System
- Microsoft 365
- Google Workspace
Certification
- Property and Casualty Insurance License
Timeline
Member Experience Generalist
AAA NCNU
12.2019 - 08.2023
Member Experience Associate
AAA NCNU
11.2014 - 12.2019
Client Services Associate
Sephora Headquarter
09.2013 - 11.2014
Beauty Specialist
Saks Fifth Avenue, Estee Lauder
12.2012 - 09.2013
Cosmetic Beauty Advisor
Macy's, Estee Lauder
05.2011 - 10.2012
Oakland High School
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