Stacey Swain
Anderson,CA
Summary
34 Year Senior Customer Service Specialist.
Specialize in quality, accuracy, and process optimization. Personable, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Member Experience Generalist
AAA
943 Mission De Oro Dr
11.1989 - Current
- Creates a welcoming atmosphere and ensures a positive experience for customers by delivering exceptional customer service utilizing in-depth knowledge of products and services.
- Established strong rapport and cultivated positive relationships with customers, resulting in a high level of satisfaction.
- Displays unwavering energy and professionalism while interacting with both clients and coworkers.
- Lead efforts in developing innovative solutions that improve operational processes.
- Offered ongoing guidance and support to team members.
- Maintained open lines of communication with team members to ensure everyone was informed about goals and upcoming events.
- Increased store profitability by providing training on sales strategies to employees.
- Equipped new hires with valuable knowledge of various company programs through effective leadership, guidance, and support.
- Verified completed work for consistency, quality, and conformance.
Education
Some College (No Degree) - Accounting
San Jose City College
San JoseSkills
- 30 year Senior Customer Service Specialist
- DMV/Cashiering/Auto Travel/Insurance servicing
- Community Volunteer Liaison 15 years
- Team Talk Champion 2 years
- Team player
- Passion for learning and maintaining industry knowledge
- Ability to work unsupervised/self sufficient
- Gets things done in timely manner and meet deadlines
- Consistently exceeds personal and team goals
- High Performance Reviews/Customer Satisfaction surveys
- Facilitator of Customer Service Training programs
- Schedule Management
- Sales and Marketing
- Continuous Improvement
- Quality Assurance
- Coaching and Mentoring
- Training delivery
Certification
- Property & Casualty License - 2022
- California Notary Public - 2021
Timeline
Member Experience Generalist
AAA
11.1989 - Current
Some College (No Degree) - Accounting
San Jose City College