Johanna Trigozo
Lauderdale Lakes
Summary
Dynamic professional with extensive experience at Staples Technology Solutions, excelling in sales support and contract management. Proven ability to analyze data and drive customer engagement through insightful reporting. Strong problem-solving skills and adept in CRM tools, ensuring seamless order processing and vendor relations. Committed to enhancing operational efficiency and client satisfaction.
Overview
17
17
years of professional experience
Work History
Key Account Representative / Sales Support Specialist
Staples Technology Solutions / DEX Imaging
09.2021 - Current
- Manage contract pricing, new quotations, and expiring contracts to support sales success
- Coordinate with sales teams, customer service, finance, and logistics to ensure efficient order processing and smooth operations
- Maintain communication with 20+ manufacturers/vendors for technical support, pricing, and product inquiries
- Create insightful reports and proposals to support sales representatives and drive customer engagement
- Ensure accurate data entry and organization in customer databases for pricing and product management
Billing Data Analyst / Contract Administrator
Staples Technology Solutions / DEX Imaging
Deerfield Beach
04.2015 - 03.2023
- Supported the sales and operations teams in managing customer accounts and billing processes
- Processed monthly billing for over 280+ customers with a 100% completion rate
- Analyzed sales data, identified discrepancies, and worked with IT and management to resolve system issues
- Assisted customers and sales teams with billing questions, contract renewals, and escalations
Assistant Manager | Customer Service Supervisor | Services Advisor
BBVA Continental
Lima
01.2008 - 09.2013
- Company Overview: Lima, Peru
- Provided high-level administrative and customer support to clients and internal teams
- Trained and supervised customer service representatives to enhance customer experience
- Processed transactions, managed client accounts, and resolved service-related inquiries
- Created reports and coordinated with risk management teams for financial reviews
- Lima, Peru
Education
Bachelor of Science - Economics
National University of San Luis Gonzaga de Ica
Ica, PeruSkills
- Sales Support
- Quoting
- Pricing
- CRM management
- Customer Relationship Management
- Problem-solving
- Analytical skills
- Order Processing
- Vendor relations
- Data Analysis
- Reporting
- Microsoft Excel
- CRM tools
- Report generation
- Cross-Functional Collaboration
- Contract management
- Sales support
- Order processing
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Key Account Representative / Sales Support Specialist
Staples Technology Solutions / DEX Imaging
09.2021 - Current
Billing Data Analyst / Contract Administrator
Staples Technology Solutions / DEX Imaging
04.2015 - 03.2023
Assistant Manager | Customer Service Supervisor | Services Advisor
BBVA Continental
01.2008 - 09.2013
Bachelor of Science - Economics
National University of San Luis Gonzaga de Ica
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