Johanna Valenzuela
Case Manager
Houston,TX
Summary
Organized and dependable professional with extensive experience in the legal industry. Proactive and resourceful, with strong communication skills. Successful at managing multiple priorities with a positive attitude.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Case Manager
J.D. Silva & Associates PLLC
02.2021 - 06.2023
- Managed patient treatment for 100 commercial cases
- Conducted in person client meetings, and acted as a primary liaison between attorneys and clients
- Addressed client concerns, and relayed crucial case updates effectively
- Reviewed client’s medical records and corresponded with physicians regarding clients’ injuries
- Collaborated closely with attorneys to support case preparations
- Updated case files and assisted in trial preparation
- Corresponded with insurance adjusters regarding client’s treatment status, and early settlement offers.
Legal Assistant
McDonald Worley, PC
03.2015 - 01.2021
- Answered and transcribed dozens of client intake phone calls
- Scheduled meetings and appointments for both attorneys and clients
- Prepared legal forms, created binders for depositions, and drafted co-council agreements
- Translated legal documents, client calls, and in person meetings for non-Spanish speaking attorneys
- Gave client updates, retained missing information on client files, and updated clients on the status of their case.
Flight Attendant
UNITED AIRLINES
01.2012 - 02.2015
- Attended preflight briefings on details of flights, ensured that adequate supplies of refreshments and emergency equipment are on board
- Demonstrated emergency equipment and procedures to passengers and conduct cabin safety checks prior to departure
- Checked boarding passengers into aircraft and assisted with luggage and carry-on storage
- Ensured adherence to FAA and company regulations, trained in emergency situations, and enforced all standard operating procedures.
Education
Bachelor of Arts - English
University of Houston Downtown
Houston 07.2020 - 12.2023
Associate of Arts -
San Jacinto College District
Pasadena, TX 08.2010 - 05.2011
Skills
Bilingual- Fluent in SpanishProficient in articulating complex legal concepts in a clear and concise manner
Excellent written and oral communication skills
Proficient in MS Word, MS Excel, MS PowerPoint, Outlook, Smart Advocate, Needles, and Filevine
Experienced in navigating challenging situations to achieve amicable solutions
Timeline
Case Manager
J.D. Silva & Associates PLLC
02.2021 - 06.2023
Bachelor of Arts - English
University of Houston Downtown
07.2020 - 12.2023
Legal Assistant
McDonald Worley, PC
03.2015 - 01.2021
Flight Attendant
UNITED AIRLINES
01.2012 - 02.2015
Associate of Arts -
San Jacinto College District
08.2010 - 05.2011