Marlem Gonzalez
SCOTTSDALE,Arizona
Summary
Efficient and energetic server offering professional experience in the restaurant industry with the knowledge of beer mixed drinks and spirits. Adapt at of filling a wide variety of orders in a short period of time and consistently staying guest focused while providing excellent guest experience , maintaining an effective flow of business service. Equipped with exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues.
Overview
1
1
year of professional experience
Work History
Server
Mama Por Dios
07.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Performed inventory audits and cash management.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
Service Crew Member
Cafe Rio
08.2022 - 02.2023
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Kept customers and crew areas organized.
- Operated cash registers and POS systems, handling cash daily.
- Engaging with customers in a fast-paced environment.
Education
M.D. - Doctor
University of Medical Science
Cuba02.2022
Skills
- Guest Engagement
- Food Inspection
- Order Delivery Practices
- Food and Drinks Running
- Superior Customer Service
- Bilingual- Fluent in Spanish
- Staff Development and training
- Waitress/ Serving Experience
- Payment Handling (cash, credit and gift cards)
- Strong Communication and organization abilities
- Adaptable to fast-pace and stressful environments
Timeline
Service Crew Member
Cafe Rio
08.2022 - 02.2023
Server
Mama Por Dios
07.2022 - Current
M.D. - Doctor
University of Medical Science
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