Summary
Overview
Work History
Education
Skills
LANGUAGES
Awards
Leadership and Volunteer Experience
Timeline
Generic

Johanna Velazquez

Oceanside

Summary

Adept Medical Assistant with experience at Scripps and TrueCare, specializing in patient-focused care and case management. Fluent in Spanish, I excel in leadership, training peers, and enhancing patient care protocols. Achieved seamless care coordination across multiple specialties, demonstrating adaptability and a strong teamwork ethic.

Overview

6
6
years of professional experience

Work History

Medical Assistant

TrueCare
06.2024 - Current
  • Exhibited strong leadership skills in managing the medical assistant staff and providing guidance for daily workflow processes.
  • Demonstrated ability to provide direct patient care, including taking vital signs, performing EKGs, administering injections, and assisting with minor surgeries.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
  • Monitored office procedures to correct problems and implement proactive improvements for better patient flow.

Medical Assistant

Scripps
09.2023 - 06.2024
  • Conducted pre-authorizations and referrals to meet third-party insurer requirements.
  • Performed EKG testing under the direction of a cardiologist or other specialist.
  • Floated between specialty departments such as Rheumatology, Cardiology, Gastroenterology, and Urology.
  • Coordinated follow-up appointments with specialists as needed for further treatment or evaluation purposes.

Medical Assistant

TrueCare
09.2022 - 09.2023
  • Collected blood, tissue and other laboratory specimens, logged specimens, and prepared them for testing.
  • Worked interdependently with other professionals to provide quality health care to patients.

Medical Receptionist

TrueCare
06.2021 - 09.2022
  • Screened incoming phone calls, taking messages or forwarding to appropriate staff.
  • Verified insurance benefits prior to treatment for accurate billing process.
  • Greeted visitors, ascertained purpose of visit and directed them to appropriate staff.

Lead Sales Associate

JCPenney
03.2019 - 05.2021
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
  • Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Education

Medical Assistant -

Cal State University San Marcos
09.2022

Skills

  • Coordinate team lunches and wellness activities to boost morale and team bonding
  • EPIC EMR System
  • Conversant in Spanish
  • Reliable team player
  • Adaptable
  • Inventory and supply management
  • Staff training & Process improvement

LANGUAGES

Spanish Native

Awards

Class Valedictorian

Leadership and Volunteer Experience

Carlsbad City Library | May-August 2020

  • Supported academic growth by tutoring children in reading to improve literacy skills and advance their reading level placement


AVID Rotary Class Ambassador | 2014-2016

  • Served as Class Ambassador for the Carlsbad Rotary Club, coordinating community outreach, meetings, and school presentations to strengthen local engagement

Timeline

Medical Assistant

TrueCare
06.2024 - Current

Medical Assistant

Scripps
09.2023 - 06.2024

Medical Assistant

TrueCare
09.2022 - 09.2023

Medical Receptionist

TrueCare
06.2021 - 09.2022

Lead Sales Associate

JCPenney
03.2019 - 05.2021

Medical Assistant -

Cal State University San Marcos

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