Johanna Villacres

• Processed customer transactions accurately and efficiently using point-of-sale systems.
• Maintained organized cash drawer, ensuring accurate cash handling and reconciliation.
• Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
• Trained new staff on register operations and company policies to promote consistency.
• Collaborated with team members to optimize workflow during peak hours, improving service speed.
• Resolved customer complaints promptly, fostering positive relationships and loyalty.

• Schedule appointments and meetings, manage emails, and handle phone calls.
• Organize documentation and manage files and reports.
• Assist other team members with various tasks and gather information as needed.
• Customer Service: Respond to inquiries, provide product assistance, manage accounts, ensure satisfaction, and handle returns.
• Sales Management: Develop strategies, manage and train the sales team, analyze data, build customer relationships, and oversee budgets.
• Inventory Control: Monitor stock levels, conduct audits, manage replenishment, implement systems, and reduce excess inventory.
• Purchase Order: Create and process orders, coordinate with suppliers, track deliveries, manage budgets, and ensure compliance.
• Coordinated daily operations to ensure seamless workflow and optimal team performance.
• Managed scheduling and appointment logistics for management, enhancing time efficiency.

• Receiving the Pick Up Request
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Customer service: The employee must receive and record all product or package pick-up requests from customers, whether via phone, email, mobile app, or in person.
• Initial confirmation: Upon receiving the request, the employee must confirm basic details such as the pick-up address, estimated time, and the type of products or materials to be collected.
• Verification of Information
• Reviewing details: The employee must verify and ensure that all provided information is correct, including the address, available times, product details (weight, dimensions, quantity, etc.), and any special instructions related to the pick-up.
• Confirmation with the client: If any details are unclear or there are changes in the request, the employee must contact the client to confirm or adjust the pick-up as needed.

Route Planning

• Efficient organization: Based on the pick-up request information, the employee must plan the collection route to maximize efficiency. This includes selecting the nearest addresses, optimizing travel time, and avoiding unnecessary delays.

• Schedule and lead quality audits with teams in the Corporation.
• Design reports for General Management.
• Implement quality measurement tools.
• Coordinate the development and management of the quality manual and documentation management.

• Manage human talent plans and projects in accordance with policies and regulations.
• Prepare reports on contract expirations.
• Execute recruitment processes, review resumes, conduct interviews, and present candidate shortlists.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Self-motivated, with a strong sense of personal responsibility.

• Provide technical guidelines to improve processes in the area of competence.
• Prepare annual budgets for Recruitment and Selection according to corporate planning.
• Schedule, execute, and supervise the selection and induction of personnel at the corporate level.
• Propose the basis for merit and competitive exams for entry, promotion, and advancement.
• Present shortlists of eligible candidates and manage the hiring of selection services for specialized hierarchical positions.
• Developed and implemented strategies for improved stakeholder engagement.
• Organized training sessions to elevate team performance and knowledge sharing.

• Supported HR processes, updated the Code of Ethics, designed the Performance Evaluation Procedure, developed the Vacation Procedure and 2021 Vacation Plan, created the Induction Manual, implemented the Non-Permanent Staff Selection Procedure, and maintained the Digital Archive of separated staff (2015-2020).
• Contributed to the Minor Offenses Guidelines and the Organic Statute of the Municipal Transit Company of Guayaquil.
• Advised management on employee relations issues, fostering a positive workplace culture.
• Streamlined recruitment processes using applicant tracking systems for efficient candidate selection.
• Facilitated onboarding programs, ensuring smooth transitions for new hires into company culture.

• Formulate policies and guidelines for human resources management aligned with the corporate structure.
• Evaluate proposals for continuous improvement in Occupational Health and Safety.
• Lead the Human Resource Management system to meet goals and performance indicators.
• Led strategic initiatives to identify and evaluate potential acquisition targets.
• Presented findings and recommendations to executive leadership for strategic planning sessions.
• Assess results and execution of plans, taking action to optimize processes.
• Plan, control, and evaluate projects and objectives for corporate development, proposing organizational improvements.
• Validate internal reports for internal control areas.
• Led due diligence efforts on potential acquisition targets, ensuring accurate valuation assessments were made prior to negotiations commencing.

• Supervise and prepare performance evaluation reports at the unit directorate, and staff levels.
• Oversee and execute the assessment of corporate training needs.
• Define and update action plans for induction, training, and development.
• Supervise training reports and compliance with the annual budget.
• Evaluate results and the impact of training events on process improvement.