Hi, I’m
Johanna Viruet
Bilingual Customer Service Representative
San Antonio,TX
Summary
Dynamic Bilingual Account Manager with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
14
years of professional experience
1
Language
Work History
Broad PathRemote, TX
Bilingual Account Manager
12.2020 - 08.2023
Job overview
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Developed and implemented strategies to increase client retention.
Ttec (TeleTech) - HealthCare SolutionsRemote, TX
Bilingual Healthcare Customer Service Rep
07.2018 - 12.2020
Job overview
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
Marrero DentalKilleen, TX
Registered Dental Assistant
01.2010 - 07.2018
Job overview
- Staged tray for procedures by arranging dental instruments and equipment.
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Used Charts to document and maintain patient information and health background.
Education
Austin Dental Assisting SchoolLeander, TX
Registered Dental Assistant from Dental
08.2009 - 01.2010
Skills
Account verification
Account management
Customer rapport
Coordinating documents
Timeline
Bilingual Account Manager
Broad Path
12.2020 - 08.2023
Bilingual Healthcare Customer Service Rep
Ttec (TeleTech) - HealthCare Solutions
07.2018 - 12.2020
Registered Dental Assistant
Marrero Dental
01.2010 - 07.2018
Austin Dental Assisting School
Registered Dental Assistant from Dental
08.2009 - 01.2010