Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Steven Jimenez

Summary

Highly motivated Bilingual Sales Executive with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

14
14
years of professional experience

Work History

Bilingual Account Manager

Multi Service
09.2020 - Current
  • Promoting and selling the service and product we provide
  • Connecting with clients for a personalized product
  • Managing both English and Spanish speaking prospects and accounts
  • Problem solving live issues with clients and merchants
  • Setting and continuously managing follow-up appointments with clients and prospects

Server

Buffalo Wild Wings
03.2018 - Current
  • Memorization of different menu items, specialty drinks, limited time offers
  • Ability to multitask in attending different parties and individuals
  • Problem solving and finding solutions in fast paced situations
  • Helping and training co-workers on proper execution of work-related tasks.

Production/Manufacturing

TrippNT, Inc.
03.2020 - 04.2020
  • Ensuring product quality
  • Producing large quantities in desired time
  • Properly packaging product as desired by different companies
  • Strategizing to eliminate loss of time when creating product
  • Delegating different roles to team members to ensure top production.

Watch/Sunglass/Specialist

Dillard's
06.2016 - 03.2018
  • Informing customers on various questions asked about watches and sunglasses
  • Size and repair multiple brands and styles of watches
  • Knowledgeable of different kinds of movements in the watches
  • Multi-tasking between assisting multiple customers while performing various tasks
  • Work with small tools to repair watch parts.

Assistant Manager

Jimmy John's
10.2009 - 04.2016
  • Providing exceptional customer service
  • Handling cash and credit card transactions
  • Taking orders via telephone, drive-through, or in person
  • Assisting with management of 3 to 7 employees per shift
  • Teaching new employees proper execution of work-related tasks
  • Auditing work performance and accuracy of employees
  • Stretching and baking bread, slicing meats quickly and accurately, and completing other necessary daily tasks
  • Diffusing any customer complaints in a professional manner
  • Ensuring cleanliness of workstations and proper handling of food.

Car Detailer and Dryer

Fast Lane
05.2014 - 09.2014
  • Hand-dried vehicles and applied tire shine
  • Detailed car door jams, shampooed and conditioned interior carpets, conditioned leather, shined vinyl
  • Ensured maximum efficiency, productivity, and precision of car detailing by employees
  • Exhibited thorough and detail oriented service of cars
  • Communicated with customer to understand and meet specific needs or requests
  • Handled transactions, house accounts, discounts, and issuing of gift cards.

Education

Associates in Healthcare Administrations -

University of Phoenix
Phoenix, AZ

Skills

  • Bilingual (Spanish)
  • Customer Service
  • Employee Management
  • Mac and PC Operating Systems
  • Microsoft Office (Word, Excel, PowerPoint)
  • PDQ POS Software
  • Account Management
  • Lead Prospecting

Accomplishments

2022 Sales Executive of the Year.

Timeline

Bilingual Account Manager

Multi Service
09.2020 - Current

Production/Manufacturing

TrippNT, Inc.
03.2020 - 04.2020

Server

Buffalo Wild Wings
03.2018 - Current

Watch/Sunglass/Specialist

Dillard's
06.2016 - 03.2018

Car Detailer and Dryer

Fast Lane
05.2014 - 09.2014

Assistant Manager

Jimmy John's
10.2009 - 04.2016

Associates in Healthcare Administrations -

University of Phoenix

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Steven Jimenez