Johannah Flowers
Henderson,TX
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated at Texas Bank through meticulous cash management and relationship building. Skilled in exceptional customer service and time management, I excel in fast-paced environments, ensuring accuracy and efficiency. My approachability and strong work ethic have consistently improved service quality and operational effectiveness. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Teller
Texas Bank
01.2024 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Assistant Manager
Sippys
10.2021 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Server
Cotton Patch Cafe
07.2021 - 10.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Marketing
The University of Texas At Tyler
Tyler, TX05.2027
Master of Real Estate Development -
Kilgore College
Kilgore, TX05.2024
High School Diploma -
Henderson High School
Henderson, TX05.2023
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Goal-oriented focus
- Relationship building and management
- Approachable
- Honest and Dependable
- Positive
Timeline
Teller
Texas Bank
01.2024 - Current
Assistant Manager
Sippys
10.2021 - 01.2024
Server
Cotton Patch Cafe
07.2021 - 10.2021
Marketing
The University of Texas At Tyler
Master of Real Estate Development -
Kilgore College
High School Diploma -
Henderson High School
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