Johannah Murcia
Victorville,CA
Summary
Dedicated professional with extensive experience at The Box Donuts, excelling in customer service and cash handling. Known for building strong customer relationships and resolving complaints effectively, leading to increased loyalty and more sales. Demonstrates a strong work ethic and integrity while maintaining cleanliness standards in fast-paced environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier/counter Clerk
The Box Donuts
08.2024 - 04.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Food Prep/cashier
Manny’s Reloaded
07.2024 - 08.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma - General Studies
Canyon Ridge High School
Hesperia, CA05.2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Cash register operation
- Order taking
- Professionalism and courtesy
- Product restocking
- Refunds and exchanges
- Staff training
Certification
• Food handlers card
• Licensed nail technician
• Licensed Child Care Provider
Timeline
Cashier/counter Clerk
The Box Donuts
08.2024 - 04.2025
Food Prep/cashier
Manny’s Reloaded
07.2024 - 08.2024
High School Diploma - General Studies
Canyon Ridge High School
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