Johanna M. Gamez
Garland
Summary
Seeking a position to contribute my customer service ability to multitask in a high pressured center environment.
Overview
13
13
years of professional experience
Work History
Practice Manager
Andrew Burke Family Medical Clinic
03.2015 - Current
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Managed more than [Number] incoming calls per day.
- Maintained financial records to verify timely clearance of credit and debit activities.
- Directed and oversaw office personnel activities.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Managed customer complaints and rectified issues to complete satisfaction.
- Pulled and organized requested documentation.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Provided primary resident care and assistance with daily living activities.
- Collaborated with healthcare teams to determine needs and support daily objectives.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Scheduled and accompanied clients to medical appointments.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered patient questions and fielded complaints to resolve issues.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Documented and managed patient information in computer system.
- Checked daily doctor schedules and verified insurance.
- Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
Customer Service
L’Patricia Clothing Store
11.2013 - 03.2015
Drive Thru
Grandy’s fast food
09.2012 - 11.2013
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Administrative Assistant
Receptionist Cashier Scheduler
- Scan Medical Record Documents Referrals Data Entry Customer Service.
Practice Manager
WellMed Medical Management - United Health Group
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Motivated staff by offering direction and providing constructive feedback.
- Created and implemented policies and procedures for effective practice management.
- Ordered supplies needed and kept tabs on inventory levels.
- Complied with OSHA and HIPAA regulations.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Cultivated close working relationships with the entire staff, including [Job Title], [Job Title] and [Job Title].
- Consulted with clinicians to develop business strategy.
- Oversaw [Number] assistants, technicians and office administrators.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Facilitated peer-to-peer conflict resolution.
- Participated in [Timeframe] meetings with department heads to discuss census information, admissions and discharges for residents.
- Collaborated with Quality Team to develop outcomes statistics.
- Supervised administrative staff of [Number] [Job title]s, delivering consistent coaching and mentoring to improve job efficiency.
Education
High School Diploma -
Garland High School
01.2014
Skills
Training and mentoring
Staff Leadership
Team Leadership
Effective team leader
Leadership ability
Timeline
Practice Manager
Andrew Burke Family Medical Clinic
03.2015 - Current
Customer Service
L’Patricia Clothing Store
11.2013 - 03.2015
Drive Thru
Grandy’s fast food
09.2012 - 11.2013
Administrative Assistant
Receptionist Cashier Scheduler
Practice Manager
WellMed Medical Management - United Health Group
High School Diploma -
Garland High School