Johanne Corado
High Bridge
Summary
Sales Driven, professional Store Manager with a proven track record at Forever 21, enhancing operational efficiency and customer satisfaction. Skilled in leadership, successfully developed teams to exceed sales goals through innovative store layouts and effective management.
Overview
7
7
years of professional experience
Work History
Operations Manager
Forever 21
01.2025 - Current
- Supervised day to day operations and kept employees compliant with company policies and procedures.
- Managed and improved loss prevention practices.
- Change and supply orders on a weekly basis.
- Trained and guided team members to maintain high productivity and performance metrics.
Store Manager
Forever 21
03.2023 - 01.2025
- Reinforce stores standard operational procedures
- Manage daily operations to ensure smooth functioning of the store, while improving KPI's
- Manage and develop store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Improve customer satisfaction through staff training in customer service and product knowledge.
- Reconcile daily sales transactions to balance and log day-to-day revenue.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Created a positive and healthy work environment by building trust and strong relationships within the team.
Store Manager
Forever 21
06.2022 - 03.2023
- Manage daily operations to ensure smooth functioning of the store, and improve KPI's.
- Hire, train and develop a team of 12
- Enhance employee performance by establishing clear goals and providing positive feedback.
- Maintain proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Elevate stores merchandising to clean boutique style.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Co Manager
Forever 21
12.2018 - 06.2022
- Managed inventory control, while minimizing shrinkage.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Collaborated with Store Manager to develop KPI's and operational procedures to meet sales goals.
- Improved employee retention rates by fostering a positive work environment.
- Maintained team efficiency by strategically delegating daily activities, and providing positive feedback.
- Managed scheduling for all employees to ensure proper coverage during peak periods.
- Managed payroll.
Administrative Assistant
Schulman Wiegmann & Associates
06.2021 - 11.2021
- Review, print and send transcripts via email or mail.
- Ensured accurate record-keeping with data entry and database management for vital company information.
- Use of E-transcript on a daily basis.
- Answer inbound calls.
Key Holder
Calzedonia
10.2018 - 12.2018
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Maintenance of store cleanliness and visual standards.
- Maintaining and exceeding conversion goals.
Education
High School Diploma -
John P. Stevens
Edison NJ06-2015
Skills
- Leadership
- Management
- Customer service
- Interviewing/Developing
- Merchandising
- Multitasking and organization
- Loss Prevention
- Payroll
- Kronos
- Dayforce
- Dayforce
- Outlook
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager
Forever 21
01.2025 - Current
Store Manager
Forever 21
03.2023 - 01.2025
Store Manager
Forever 21
06.2022 - 03.2023
Administrative Assistant
Schulman Wiegmann & Associates
06.2021 - 11.2021
Co Manager
Forever 21
12.2018 - 06.2022
Key Holder
Calzedonia
10.2018 - 12.2018
High School Diploma -
John P. Stevens
Similar Profiles
Evelin ArcosEvelin Arcos
Full Time Supervisor at Forever 21Full Time Supervisor at Forever 21
Fatima Martinez-SanchezFatima Martinez-Sanchez
Visual Merchandising Specialist at Forever 21Visual Merchandising Specialist at Forever 21
Briana JuarezBriana Juarez
Picker Packer at Forever 21 WarehousePicker Packer at Forever 21 Warehouse
Christopher PesinaChristopher Pesina
Sales Associate at Forever 21Sales Associate at Forever 21
Shanice KilpatrickShanice Kilpatrick
Technical Advisor at ConduentTechnical Advisor at Conduent