Johanne Santana De Jesus
Lynn,MA
Summary
Front office manager specializing in guest services and cross-team coordination. Applies strong attention to detail to maintain accurate documentation and consistent service delivery. Resolves operational and guest issues quickly to support positive guest experiences.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Party Host, Cashier, Event Coordinator
Chuck E Cheese
Danvers, MA
05.2018 - 06.2019
- • Set up party areas with decorations, seating, and supplies to create an inviting atmosphere.
- • Planned and organized party activities based on participant preferences to enhance engagement and enjoyment.
- • Prepared and served food during the birthday party, ensuring timely and enjoyable dining experience.
- • Monitored children during events to support safety and order.
- Welcomed guests to the birthday party with a friendly smile. Welcomed welcomed them to the birthday party.
- Facilitated efficient clean-up of event space before departure.
- Responded to questions, complaints and conflicts quickly and thoroughly.
- Handled cash, credit, and digital payments accurately.
- Responded to client inquiries, providing timely information and support.
Sales Associate
footlocker Inc.
Saugus, Massachusetts
06.2019 - 02.2020
- Boosted customer response by promptly identifying needs and providing efficient support.
- Increased customer satisfaction by delivering clear answers and timely assistance with requests.
- Improved customer engagement through effective conversation and strong people skills.
- Enhanced service goal completion through organized prioritization of tasks.
- Improved team outcomes through collaboration with cross-functional groups.
Traveling Orthodontic Coordinator
42North Dental
Traveling, MA
06.2021 - 12.2022
- Coordinated appointments to ensure timely orthodontic treatment scheduling.
- Insurance benefit verification and authorization follow-up kept treatment steps moving.
- Team-based treatment planning contributed to aligned care with orthodontists and dental staff.
- Greeted patients, managed phone coverage, and scheduled appointments to maintain front office service.
- Responded promptly to patient inquiries to enhance comfort during treatment.
- Accurate records management protected the confidentiality of sensitive patient information.
- Structured office workflow supported efficient operations in a busy practice.
Assistant Front Office Manager
Doubletree By Hilton
Danvers, MA
03.2023 - Current
- Smooth guest arrivals and departures resulted from consistent daily front office coordination.
- Enhanced guest satisfaction through timely responses to inquiries and effective issue resolution.
- Streamlined room assignment and coordinated guest services during high-occupancy periods.
- Coordinated closely with housekeeping to ready rooms for incoming guests.
- Confirmed clean, accurate guest folios at check-out by verifying charges.
- Timely telephone and email responses improved customer communication.
- Reinforced service standards by training and supervising front desk staff.
Education
High School Diploma -
Lynn English High School
Lynn, MA06-2021
Skills
- Event planning
- Event logistics
- Guest management
- Appointment scheduling
- Point of sale management
- Issue resolution
- Customer interaction
- Team collaboration
- Effective communication
- Attention to detail
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Assistant Front Office Manager
Doubletree By Hilton
03.2023 - Current
Traveling Orthodontic Coordinator
42North Dental
06.2021 - 12.2022
Sales Associate
footlocker Inc.
06.2019 - 02.2020
Party Host, Cashier, Event Coordinator
Chuck E Cheese
05.2018 - 06.2019
High School Diploma -
Lynn English High School