Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Johanngelie Rivera

Johanngelie Rivera

St. Petersburg,FL

Summary

Resourceful and innovative Instructional Designer with over 4 years of experience in e-learning and curriculum development for wide variety of cultural and professional backgrounds. Offering insightful analysis of content and design to create value-added learning programs that achieve desired business outcomes. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs.

Overview

6
6
years of professional experience

Work History

Instructional Designer

Rivera Enterprise INC
03.2020 - Current
  • Utilized SharePoint & Google Drive for content sharing, readiness, and review
  • Created a training program for 100+ employees in 4 months that resulted in a 50% increase in customer satisfaction ratings.
  • Directed, coordinated, and evaluated activities of the training team, including support staff
  • Managed UPK and Storyline files in Citrix for all developers for tracking and consistency

Customer Success Specialist

Barbizon
12.2018 - 01.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered a constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Success Manager

PACE Energy Solutions
02.2017 - 12.2018
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.

Education

High School Diploma -

Gaither High School
Tampa, FL
05.2012

Skills

  • Industry Trends
  • New Employee Onboarding
  • Team Member Development
  • Learning Modalities
  • Leadership
  • Workday
  • Oracle UPK
  • ADDIE Model
  • LMS
  • Camtasia
  • Powtoons
  • Adobe Creative Suite
  • Team Training

Languages

Spanish
Native or Bilingual

Timeline

Instructional Designer

Rivera Enterprise INC
03.2020 - Current

Customer Success Specialist

Barbizon
12.2018 - 01.2020

Customer Success Manager

PACE Energy Solutions
02.2017 - 12.2018

High School Diploma -

Gaither High School

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Johanngelie Rivera