Lauren Wolff
Louisville,KY
Summary
Instrumental and creative instructional designer offering several years' experience in technology integration and curriculum planning for various professions. Specialist in delivering assessment of information and design to develop value-added learning programs that accomplish business objectives. Personable leader in fostering relationships with stakeholders and gaining vital insights on educational needs. Expert in leading multiple teams while coordinating with subject matter professionals to drive effectiveness and achieve success.
Overview
13
13
years of professional experience
Work History
Instructional Designer
Thorntons LLC
Louisville, KY
02.2020 - Current
- Developed instructional materials and activities to align with established learning objectives.
- Created interactive e-learning modules using Articulate Storyline, Adobe Captivate and other authoring tools.
- Evaluated existing training programs for effectiveness and made recommendations for improvement.
- Collaborated with subject matter experts to create content that is engaging, accurate, and compliant with standards.
- Researched industry trends in education technology and best practices in online instruction.
- Designed assessments to measure student learning outcomes effectively.
- Developed multimedia elements such as video clips, audio files, animations and graphics for course delivery.
- Documented procedures for creating and maintaining course materials within an LMS platform.
- Analyzed data from surveys and evaluations to identify areas where improvements can be made in the overall instructional design process.
- Monitored feedback from learners regarding their experiences with online courses.
- Developed curriculum and learning materials to increase comprehension.
- Developed and improved curricula, course formats and lesson presentations for diverse topics.
- Demonstrated knowledge of varied learning modalities.
- Implemented employee training programs to improve performance and productivity.
General Manager
Thorntons LLC
Louisville, KY
01.2018 - 02.2020
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
Assistant Manager
Planet Fitness
Louisville, KY
01.2017 - 01.2018
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
Patient Service Specialist
KORT Physical Therapy
Louisville, KY
02.2012 - 01.2017
- Greeted patients upon arrival and verified patient information.
- Provided assistance with completing paperwork, such as insurance forms and medical history.
- Answered incoming calls and responded to inquiries in a timely manner.
- Scheduled appointments and managed patient records using electronic health record software.
- Processed payments from patients, including cash, check, or credit card transactions.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Maintained knowledge of current insurance requirements for billing purposes.
- Verified patient coverage prior to appointment scheduling.
- Collected co-pays at time of visit according to office policy.
- Ensured all required documentation was completed accurately before submitting claims.
- Prepared daily deposits for processing and reconciled accounts receivable.
- Educated patients on available payment plans and financial assistance options.
Education
Master of Science - Exercise Science
California University of Pennsylvania
California, PA08-2010
Bachelor of Science - Physical Education
Eastern Kentucky University
Richmond, KY05-2002
Skills
- Industry Trends
- Learning Strategies
- Implementation support
- Course material creation
- Industry Best Practices
- Workforce efficiency
- Training program improvement
- Team member development
- Organizational Performance
- Curriculum Design
- Instructional Strategies
- Audio Editing
- Virtual Classroom
- Video Editing
- Course evaluation
Timeline
Instructional Designer
Thorntons LLC
02.2020 - Current
General Manager
Thorntons LLC
01.2018 - 02.2020
Assistant Manager
Planet Fitness
01.2017 - 01.2018
Patient Service Specialist
KORT Physical Therapy
02.2012 - 01.2017
Master of Science - Exercise Science
California University of Pennsylvania
Bachelor of Science - Physical Education
Eastern Kentucky University
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