Summary
Overview
Work History
Education
Skills
Timeline
Generic

Johari Glass

Eastpointe

Summary

Detail-oriented and compassionate Customer Service

professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Janitorial Medical Services
02.2022 - 08.2023
  • - Researched and resolved membership inquiries using internal systems and external resources.
  • - Adjudicated low-complexity Facility and Professional claims accurately and on time.
  • - Provided clear, empathetic responses via phone and automated letter templates.
  • - Rerouted misdirected claims or inquiries to appropriate departments.
  • - Maintained compliance with National Production and Quality Standards.
  • - Completed manual counts and contributed to internal department surveys.
  • - Collaborated with internal and external stakeholders to resolve inquiry-related issues.

Medication Aide

FraserVilla Senior Living
05.2017 - 03.2020
  • - Administered medication per policy and monitored for side effects or condition changes.
  • - Supported care team by documenting patient responses and reporting health changes.
  • - Educated residents on medication use and maintained clean storage per protocol.
  • Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
  • Demonstrated adaptability in the face of medical emergencies, providing crucial assistance during critical situations as needed.

Education

Medical Billing & Coding Certificate -

DeVry University
Chicago, IL
09.2020

High School Diploma - undefined

Osborn High School
Detroit, MI
06.2001

Skills

  • - Healthcare Membership & Claims Support
  • - Research & Inquiry Resolution
  • - Customer Service & Call Center Expertise
  • - Facility & Professional Claims Knowledge
  • - Medical Billing (ICD-10, CPT, HCPCS)
  • - Data Entry & Information Verification
  • - Time Management & Attention to Detail
  • - Written Communication & Automated Letter Use

Timeline

Customer Service Representative

Janitorial Medical Services
02.2022 - 08.2023

Medication Aide

FraserVilla Senior Living
05.2017 - 03.2020

High School Diploma - undefined

Osborn High School

Medical Billing & Coding Certificate -

DeVry University

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