Joharvin Valderrama
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
20
20
years of professional experience
Work History
Sales Representative
Doral Toyota
03.2023 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Sales Supervisor
Chevyplan Del Ecuador
12.2020 - 03.2021
- Organized promotional events and initiatives to attract new customers and generate interest in dealership offerings.
- Analyzed market trends to adjust inventory levels, ensuring a diverse selection of vehicles for potential buyers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
Key Account Manager
Ecuasanitas S.A
06.2018 - 01.2020
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Enhanced revenue growth by building strong relationships with key corporate accounts and identifying their needs.
Sales Representative
Merck Sharp & Dohme, Msd
05.2005 - 11.2015
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated new leads through networking and attending industry events.
- Developed and delivered engaging sales presentations to convey product benefits.
Education
M.D. - Financial Management
Universidad Nacional Exp. "Rafael Maria Baralt"
Venezuela07.2007
Skills
- Client service
- Customer Relations
- Regulatory Compliance
- Product and service knowledge
- Relationship building
- Customer retention
- Negotiation tactics
- Strategic planning
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Sales Representative
Doral Toyota
03.2023 - Current
Sales Supervisor
Chevyplan Del Ecuador
12.2020 - 03.2021
Key Account Manager
Ecuasanitas S.A
06.2018 - 01.2020
Sales Representative
Merck Sharp & Dohme, Msd
05.2005 - 11.2015
M.D. - Financial Management
Universidad Nacional Exp. "Rafael Maria Baralt"
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