Johely Contreras
Miami,FL
Overview
18
18
years of professional experience
Work History
Amazon
Amazon flex
Miami, FL
07.2023 - Current
- Delivered packages to customers in a timely and efficient manner.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Received daily delivery instructions and route assignments from dispatch.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Server
Restaurante ganadero
Doral, FL
06.2021 - 06.2023
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Served food and beverages to patrons and confirmed complete orders.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
GERENTE DE TIENDA
CONMARKET
Merida, Venezuela
04.2020 - 04.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Identified needs of customers promptly and efficiently.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Collaborated with others to discuss new opportunities.
Gerente De Tienda
Converse
Merida, Venezuela
08.2017 - 01.2020
- Assisted with customer requests and answered questions to improve satisfaction.
- Planned and completed group projects, working smoothly with others.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Collaborated with others to discuss new opportunities.
- Identified needs of customers promptly and efficiently.
Teacher
ministerio de educacion
Merida, Venezuela
11.2005 - 08.2017
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Supervised after school activities such as clubs or sports teams.
- Prepared weekly newsletters for parents outlining upcoming assignments or events at school.
Education
LICENCIADA - Education
IUNE
LAGUNILLAS VENEZUELA03-2009
Skills
- Supervision and Leadership
- Relationship Building
- Remote Office Availability
- Recordkeeping
Timeline
Amazon
Amazon flex
07.2023 - Current
Server
Restaurante ganadero
06.2021 - 06.2023
GERENTE DE TIENDA
CONMARKET
04.2020 - 04.2021
Gerente De Tienda
Converse
08.2017 - 01.2020
Teacher
ministerio de educacion
11.2005 - 08.2017
LICENCIADA - Education
IUNE