John Aicher

• Identified potential sales leads from local area mailing and shipping businesses, then gained meetings with decision makers to understand their needs and to share USPS products and features and benefits that could improve their service and decrease costs.
• Increased client satisfaction by building strong relationships and addressing their needs promptly. Maintained satisfaction of a portfolio of approximately 65 large and medium-sized postal businesses customers.
• Maintained high client retention rate by providing timely customer service to resolve occasional service issues, questions or needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

• Delivered letters, documents, and parcels to businesses and homes.
• Traveled planned routes on foot or by truck.
• Collected outgoing mail along route, and when necessary, collects money for postage due.
• Sorted mail, including packages, according to delivery sequence.
  Loaded sacks and boxes filled with mail onto and off mail truck.
  Maintained logs / records to monitor delivery rates and vehicle maintenance scheduling.

Worked with local municipalities in an area of approx. 80,000 residents to represent the US Postal Service, to plan, purchase, locate and install USPS approved, neighborhood delivery and collection box equipment to improve delivery efficiencies.

Worked and supervised in the manual mail distribution operations at this main city location. Performed daily pickups for 15 large, commercial business customers, including Nike, Nordstrom, and Tektronix.