JOHN A. BULSON
Tempe,AZ
Summary
Results-driven Operations Manager specializing in process optimization and cross-functional collaboration. Demonstrated ability to enhance operational efficiencies through the strategic implementation of KPIs and the development of innovative SOPs. Skilled in data analysis and team development, consistently exceeding quality standards and improving overall performance. Committed to leveraging expertise to drive continued success and operational excellence.
Overview
16
16
years of professional experience
Work History
Operations/Facilities Manager
CAASTLE
Phoenix, AZ
01.2020 - Current
- Manage daily operations, providing direct supervision to warehouse supervisors for efficient Inbound department operations
- Spearheaded and executed continuous improvement initiatives, surpassing established quality standards
- Collaborate cross-functionally with other teams to ensure operational continuity
- Conducted rigorous root cause analysis to proactively identify and rectify quality issues
- Orchestrated and managed end-to-end Inbound operations, including Receiving, Processing, Inspection, and Inventory Ingestion
- Formulated and implemented key performance indicators (KPIs) such as cost per unit, Service Level Agreements (SLAs), Acceptable Quality Levels (AQL), Production Metrics, Fulfillment Goals, and Inventory Metrics
- Developed budgetary requirements based on forecasted volumes and headcounts
- Led forecasting and planning efforts, consistently meeting and exceeding budgetary KPIs
- Played a pivotal role in recruitment, development, and performance management of employees
- Achieved operational efficiencies by balancing workflow and implementing strategic team development plans and comprehensive training curricula
- Fostered cross-functional collaboration with other teams, guaranteeing operational continuity and cohesion
- Conducted in-depth data analysis to inform and enhance decision-making processes
- Successfully managed Fulfillment, Inventory Department, and Shipping functions, ensuring seamless operations
- Revamped and optimized existing processes, introducing innovative methodologies and creating comprehensive documentation for standard operating procedures to enhance efficiency and streamline workflow
Operations Supervisor III
WEATHERFORD INC.
Trinidad, CO
01.2010 - 01.2019
- Directed all facets of operations, including employee development, training, scheduling, technical support, and customer service
- Played a key role in the research and development of innovative products tailored to meet specific customer needs
- Spearheaded troubleshooting initiatives to swiftly restore equipment to optimal operating status
- Revamped and optimized existing processes, introducing innovative methodologies and creating comprehensive documentation for standard operating procedures to enhance efficiency and streamline workflow
- Formulated and implemented Key Performance Indicators (KPIs) to meticulously track and enhance operational efficiencies
- Orchestrated end-to-end 3PL logistics operations, spanning procurements, inventory management, warehousing, fulfillment, and shipping, ensuring comprehensive oversight and efficiency across the supply chain
- Engineered and implemented advanced production processes aimed at optimizing efficiency and output
- Established and maintained SOP libraries, coupled with competency assessments, to ensure standardized and effective operational procedures
- Contributed significantly to the development of comprehensive employee training curriculums, fostering skill development and adherence to best practices
Operations Lead
TRINIDAD STATE NURSING HOME
Trinidad, CO
01.2009 - 01.2010
- Spearheaded maintenance initiatives encompassing fleet vehicles, boilers, and fire and life safety systems
- Executed both scheduled and emergency repairs for facility maintenance, demonstrating agility in responding to diverse challenges
- Successfully completed extensive training in Fire Safety, Vehicle Operator Safety, Pressure Vessel Safety, and Asbestos Safety, ensuring comprehensive expertise in safety protocols
Education
BS - BUSINESS MANAGEMENT
CSU GLOBAL
Skills
- Operations management
- Budget management
- Process optimization
- Inventory management
- Quality control
- Data analysis
- Cross-functional collaboration
- Root cause analysis
- Logistics coordination
- SOP development
- Project management
References
References available upon request.
Timeline
Operations/Facilities Manager
CAASTLE
01.2020 - Current
Operations Supervisor III
WEATHERFORD INC.
01.2010 - 01.2019
Operations Lead
TRINIDAD STATE NURSING HOME
01.2009 - 01.2010
BS - BUSINESS MANAGEMENT
CSU GLOBAL
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