John Ahern
Woodbridge
Summary
Self reliant problem solver. Strong background in customer relations, maintaining and increasing customer satisfaction, and future business. Strong verbal and written communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Comfortable and skilled at adaptability, as well as time management.
Overview
10
10
years of professional experience
2018
2018
years of post-secondary education
Work History
Golf Professional
Golf Club at Oxford Greens
Oxford
04.2022 - 10.2025
- Managed schedules, organized office functions, and oversaw daily operations of golf course, pro shop, and food and beverage with 15+ employees
- Hired, trained and supervised staff to consistently meet performance goals, cash handling, POS reconciliation procedures, and customer service standards.
- Handled guest complaints improving customer satisfaction.
- Reconciled daily cash reports and processed bank deposits
- Managed inventory - maintained, organized, and restocked inventory for merchandise, food, and beverages
- Provided high quality, efficient service to 100’s of customers per day.
- Assisted in planning, organization, and execution of over 45 tournaments/events per year, including technical support and guest check-in.
- Assisted in creation of videos for social media
- Inspected equipment and facilities for signs of wear or damage impacting safety.
Assistant Golf Professional
Golf Club at Oxford Greens
Oxford
03.2021 - 04.2022
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Assisted in the planning, organization, and execution of over 30 tournaments/events at the club, including tasks such as creating scorecards, cart signs, and player lists, as well as scoring the tournament and announcing the events
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Learned and adapted quickly to new technology and software applications.
Pro Shop Attendant
Golf Club at Oxford Greens
Oxford
05.2019 - 03.2021
- Educated customers on products and equipment, which provided information needed to make appropriate purchases.
- Worked effectively in fast-paced environments.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Cultivated strong relationships with customers to build loyalty and repeat business.
Intramural Sports Official/Supervisor
Eastern Connecticut State University
Willimantic
10.2019 - 12.2020
- Officiate intramural sports, events, and tournaments such as basketball, flag-football, indoor/outdoor soccer, dodgeball, volleyball, and more
- Trained and evaluated new referees to impart understanding of rules, regulations and standards.
- Reviewed and studied rulebooks to maintain current knowledge of updates and changes.
Counselor
Woodbridge Board Of Education
Woodbridge
07.2015 - 07.2019
- Supervise and work with children to help them learn new skills, tasks, games, and activities
- Organized and individually lead group activities and games
Education
Physical Education Studies -
Eastern Connecticut State University
Willimantic, CTAmity Regional High School
Woodbridge, CTSkills
- Professional relationships
- Professional development
- Staff supervision
- Hiring and training
- Customer service and conflict resolution
- POS System proficiency
- MS Office proficiency
- Google Workspace proficient
- Safety standards
- Golf Instruction
- Managing Pro Shops
- Problem resolution
- Managing staff
- Golf tournament setup and scoring
- Golf cart Maintenance
- Customer Service Standards
- Team building
References
References available upon request.
Timeline
Golf Professional
Golf Club at Oxford Greens
04.2022 - 10.2025
Assistant Golf Professional
Golf Club at Oxford Greens
03.2021 - 04.2022
Intramural Sports Official/Supervisor
Eastern Connecticut State University
10.2019 - 12.2020
Pro Shop Attendant
Golf Club at Oxford Greens
05.2019 - 03.2021
Counselor
Woodbridge Board Of Education
07.2015 - 07.2019
Physical Education Studies -
Eastern Connecticut State University
Amity Regional High School