Summary
Overview
Work History
Education
Skills
Community Service
Timeline
Generic

JOHN A. JATCZAK

Bay City,MI

Summary

Professional with strong background in branch management, sales, staff management, mortgage and consumer lending, marketing, customer service, training and coaching. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.

Overview

20
20
years of professional experience

Work History

Branch Manager / Community Development Liaison

Isabella Bank
06.2023 - Current
  • Responsible for the growth, profitability, and operations of the Downtown Saginaw Branch
  • East Region Market Liaison for Community Development, Financial Literacy, Facilitate First Time Homebuyer Seminar’s and submission of Neighborhood Impact Program (NIP) Grants
  • Community immersion and networking outside of the branch by attending chamber functions and joining outside organizations to gain additional customers and market share
  • Consumer Lending and Credit Builder loan submission
  • Communicate with the Region President and Senior Commercial Lender on potential customers and current customers to facilitate growth and strong customer satisfaction within the market
  • Coach and develop branch staff to refer Isabella Bank products and services to grow loans, deposits and services as well as refer to appropriate business partners

Assistant Vice President – Banking Center Manager

Huntington Bank (formally Chemical/TCF Bank)
05.2008 - 06.2023
  • Responsible for the growth, profitability, and operations of the Rivers Edge branch and Seventh St
  • Drive-thru branch
  • Coach staff to offer best in class customer service by enthusiastically answering phone inquiries and also when welcoming customers into the bank branch
  • Analyze customer relationship when completing their request and offer products and services if needed
  • Consumer, Home Equity Loan and Line of Credit, and Small Business Lending experience
  • Wealth, Mortgage, Merchant Service, and Treasury Management knowledge
  • Coach and develop branch staff to refer Huntington Bank products and services to grow loans, deposits and services as well as refer to appropriate business partners and adhere to operational procedures
  • Community immersion and networking outside of the branch by attending chamber functions and joining outside organizations to gain additional customers and market share
  • Communicate with the Community President, Commercial Lenders, District Manager and Area managers within the market on potential customers and current customers to facilitate growth and strong customer satisfaction within the market

Mortgage Wholesale Account Executive

Mortgage IT Wholesale, a division of Deutsche Bank
05.2005 - 04.2008
  • Account Management and development of over 50 mortgage broker accounts
  • Product presentation and process training to groups of 5 to 50
  • Mortgage credit portfolio review
  • Consistent top 10 performer in units in Midwest Region

Education

Bachelors of Business Administration - Management

Northwood University

Skills

  • Business development
  • Customer retention
  • Revenue growth
  • Customer service
  • Sales management
  • Performance monitoring
  • Client relations

Community Service

  • Graduate - Leadership Bay County
  • United Way of Bay County Board/Executive Committee Member – 5 yrs.
  • United Way Campaign Cabinet Finance Chair – 4 yrs.
  • United Way Loaned Executive – 1 yr.
  • Bay Area Chamber of Commerce Ambassador - 6 yrs.
  • Columbus Avenue Management Board – 13 yrs.
  • Junior Achievement Instructor -Bay City Central High School & Kempton Elementary– 14 yrs.
  • Bay Arts Council Volunteer coordinator for Wednesday’s in the Park concert series – 6 yrs.
  • Volunteer for various community events with Isabella Bank, Huntington, Chemical and TCF Bank
  • Travel Baseball, Bay City Southwest Little League, Bay County Pony League Coach
  • Dow Bay Area Family Y – Youth Basketball
  • Bay City Handy Middle School – Volunteer Basketball Coach
  • Bay City Central High School – Volunteer Baseball Coach
  • Youth Group Mentor /Basketball Coach – St. Stanislaus Parish

Timeline

Branch Manager / Community Development Liaison

Isabella Bank
06.2023 - Current

Assistant Vice President – Banking Center Manager

Huntington Bank (formally Chemical/TCF Bank)
05.2008 - 06.2023

Mortgage Wholesale Account Executive

Mortgage IT Wholesale, a division of Deutsche Bank
05.2005 - 04.2008

Bachelors of Business Administration - Management

Northwood University

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JOHN A. JATCZAK