John Allen
Evansville,IN
Summary
Determined worker with an eye for detail and the patience required for essential customer care. Flexible and intelligent with a high adaptability to change in the workplace. Proficient with computers and the ability to quickly learn new systems.
Overview
14
14
years of professional experience
Work History
Lead
Farbest Foods, INC
Huntingburg, IN
06.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Work effectively in a fast-paced environment while keeping safety as a primary concern.
- Ability to adapt to new work processes seamlessly.
- Familiarity with how to read company pack sheets to ensure orders are filled correctly.
- Maintain and guide a team of employees.
- Fill out and process necessary paperwork within SOP.
- Proficient with filling out paperwork such as line checks, AQLs, and rotations electronically.
- Required to take initiative to identify and solve problems that arise on a day to day basis.
Floor Support
AT&T Mobility
Evansville, IN
06.2011 - 07.2014
- Assisted business and personal accounts with billing and technical support issues in an inbound call center environment.
- Job duties required computer and typing proficiency to navigate company resources and handle calls within company set metrics.
- Utilized a professional and patient demeanor to de-escalate and provide a stress-free experience for the customer.
- Maintained a working knowledge of company policies and how to quickly find solutions within an internal company search engine.
- As Floor Support, assisted fellow employees when they were unable to find a solution.
- Acted as Supervisor for customer escalations to ensure satisfaction in regards to their problem.
Education
No Degree - Nursing
Owensboro Community And Technical College
Owensboro, KYSkills
- Proficient in typing and the entire range of Microsoft Office Suite
- Hard-working and self-motivated with an eye for detail
- Patient and care focused when interacting with customers
- Novice Spanish speaker, capable of communication without fluency
Timeline
Lead
Farbest Foods, INC
06.2020 - Current
Floor Support
AT&T Mobility
06.2011 - 07.2014
No Degree - Nursing
Owensboro Community And Technical College