John Alvarado
New Braunfels,TX
Summary
Results-driven sales and customer retention professional with 10+ years of experience in inside sales, account management, outbound prospecting, and customer relationship development. Proven success generating qualified leads, managing high-volume outreach, retaining clients, and exceeding performance goals in fast-paced environments. Skilled in consultative selling, Salesforce CRM, pipeline management, and customer engagement strategies that drive revenue growth and long-term client retention. Strong ability to uncover customer needs, build trusted relationships, and collaborate across teams to support strategic account expansion.
Overview
15
15
years of professional experience
Work History
Customer Retention Specialist
LegalZoom
04.2024 - Current
- Manage KPIs while reliably exceeding monthly budget.
- Support customer retention initiatives by assisting clients considering cancellation of services and subscriptions.
- Provide solutions focused on reducing churn and maintaining long-term customer relationships.
- Assist business owners with compliance-related questions regarding LLCs, corporations, and Secretary of State filing requirements.
- Analyze customer concerns and recommend tailored solutions to improve customer satisfaction and retention outcomes.
- Utilize CRM systems to document customer interactions, retention efforts, and account activity.
Client Account Manager
JobGet
10.2022 - 04.2024
- ensure KPIs are maintained while consistently outperforming monthly budget.
- Conduct outbound prospecting and lead follow-up to identify new business opportunities.
- Maintain accurate CRM records and support pipeline management activities.
- Collaborate with clients to understand hiring needs and provide tailored recruitment solutions.
- Deliver exceptional customer service while consistently meeting productivity expectations.
Customer Retention Specialist / Inside Sales Representative
ZipRecruiter
12.2017 - 10.2022
- Minimized revenue loss by resolving cancellation requests and implementing customer retention strategies.
- Maintained 100%–120% of monthly sales and performance goals consistently.
- Promoted to Tier 2 Representative within six months based on strong performance and leadership.
- Conducted 50–70 outbound calls daily to drive customer engagement and account retention.
- Managed free trial accounts and converted prospects into long-term customers.
- Scheduled and conducted product demonstrations with prospective clients.
- Developed strategic account plans to increase customer retention and revenue growth.
- Utilized Salesforce CRM to maintain accurate customer records and activity tracking.
- Built strong client relationships through consultative communication and problem-solving techniques.
Sales Consultant
Leif Johnson Ford
09.2011 - 11.2017
- Drove company revenue through sales of new and pre-owned vehicles.
- Built strong customer relationships resulting in repeat business and referrals.
- Conducted business on commission basis and fulfilled all sales objectives.
- Maintained Ford Motor Company certifications and compliance standards.
Education
High School Diploma -
Lockhart High School
Lockhart, TX01-2004
Skills
- Negotiation expertise
- Strong prioritization skills
- B2B sales experience
- Experience with Salesforce
- Experienced with Microsoft software tools
Timeline
Customer Retention Specialist
LegalZoom
04.2024 - Current
Client Account Manager
JobGet
10.2022 - 04.2024
Customer Retention Specialist / Inside Sales Representative
ZipRecruiter
12.2017 - 10.2022
Sales Consultant
Leif Johnson Ford
09.2011 - 11.2017
High School Diploma -
Lockhart High School