Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Cassie Resendez

Ogden,UT

Summary

Computer-savvy professional with extensive experience in customer service and over 6 years of industry expertise. Dedicated to utilizing skills to improve service delivery and ensure maximum customer satisfaction. Resourceful Call Center Representative consistently exceeding productivity targets, known for promptly troubleshooting and resolving issues. Demonstrates professionalism, patience, and efficiency to minimize customer dissatisfaction and foster long-term loyalty.

Overview

7
7
years of professional experience

Work History

Customer Retention Specialist

Hawx Pest Control
06.2024 - 10.2024
  • Retained consumer memberships through utilization of sales tools and techniques
  • Logged all calls into membership computer system
  • Addressed consumer needs and outlined how continued membership will fulfill those needs
  • Provided superb customer service courteously and efficiently
  • Responded immediately and accurately to all billing dispute inquiries
  • Processed new service saved account and rescheduling orders
  • Explained new services and products to existing customers
  • Tabulated and reported on retention effort outcomes

Lister

ATX Auctions
01.2024 - 06.2024
  • Opening and inspecting items to be listed in an online auction

Customer Service Representative

Enova International
06.2023 - 01.2024
  • Customer Service for CashNet USA
  • Provide assistance with loans
  • Adjust due dates
  • Walk customers thru application process
  • Financial Services

Retention Specialist/ Tech Support

Sitel Group/Simplisafe
11.2021 - 02.2023
  • Presented high level customer service in an efficient manner
  • Introduced the products and services for existing customers
  • Responded to all queries regarding billing disputes
  • Executed orders for new service, reschedules and saved accounts
  • Monitored and reported the results of retention efforts
  • Assisted customers trouble shooting home security systems and components
  • Retain customers from canceling monitoring plans
  • Had the highest save rate and metrics for over 6 months

Customer Service Representative

ROI Call Center Solutions
10.2020 - 04.2021
  • Help customers with questions about product and selling the product
  • Assisted customers with a warm and professional attitude
  • Assisted customers with questions
  • Handled billing issues and order inquiries

Customer Service Representative

a2b Fulfillment
03.2020 - 09.2020
  • Answer inbound calls regarding orders placed online, sending reshipments, answering emails in a timely manner and updating documents
  • Assisted customers with a warm and professional attitude
  • Assisted customers with questions

Customer Service Representative

Push Innovation Live
06.2017 - 08.2019
  • Customer service for customers who bought free trials online and were billed after trial, canceling orders, and trying to get customers to keep orders

Education

High School Diploma -

Davis Adult Education

Skills

  • Internet Navigation
  • Problem Solving
  • Teamwork
  • Web Services
  • Ten Key
  • Computer Literate
  • Microsoft Word
  • PowerPoint
  • WordPerfect
  • Conflict Management
  • Customer Service
  • Windows
  • Sales
  • Telemarketing
  • Cold calling
  • Inside sales
  • Account management
  • CRM software
  • Negotiation
  • Technical support
  • Software troubleshooting
  • Typing
  • VPN
  • Analysis skills
  • Research
  • Financial services
  • Salesforce
  • Assembly
  • Marketing
  • Communication skills
  • Microsoft Office

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work In The US: True

Timeline

Customer Retention Specialist

Hawx Pest Control
06.2024 - 10.2024

Lister

ATX Auctions
01.2024 - 06.2024

Customer Service Representative

Enova International
06.2023 - 01.2024

Retention Specialist/ Tech Support

Sitel Group/Simplisafe
11.2021 - 02.2023

Customer Service Representative

ROI Call Center Solutions
10.2020 - 04.2021

Customer Service Representative

a2b Fulfillment
03.2020 - 09.2020

Customer Service Representative

Push Innovation Live
06.2017 - 08.2019

High School Diploma -

Davis Adult Education

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Cassie Resendez