John A. Mendola
Westmont,IL
Summary
Results-driven performer with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Vice President, Professional Services Practice
Aon Risk Services, Inc.
04.2019 - Current
- Managing a team of five account specialists and two executive assistants, in addition to duties previously handled in the Assistant Vice President role listed below. Responsible for overseeing policy invoicing and electronic delivery, data system integrity, revenue tracking and forecasting, and supervising overall administrative support for the business unit. Brokerage and Account Management duties remain unchanged.
Assistant Vice President, Professional Services Group
Aon Risk Services, Inc.
05.2014 - 04.2019
- Serving in a dual Account Executive and Broker role servicing primarily large US law firm clients. Obtains renewal applications from client firms for preparation and submission to insurance carriers. Actively involved in broking and placing large programs, some in excess of $600M in limits. Extensive involvement with US insurer markets as well as actively coordinating market participations in London and Bermuda. Coverage lines include E&O Lawyers Professional, Employment Practice and Management Liability, and Cyber Insurance. Proactively services and maintains relationships with insured clients and markets (insurance carriers), attends underwriting meetings, monitors claim statuses, and updates all internal data and information systems as required.
Associate Director
Aon Client Services
04.2007 - 05.2014
- Managed a commercial insurance service center team of 15 Account Specialists dedicated to Aon field offices in Washington, D.C., Baltimore, Richmond, and The Carolinas. Coordinated large commercial account renewal processes and daily ad hoc items consisting of policy invoicing, surplus lines filings, issuing Accord Certificates of Insurance and Auto ID cards. Oversaw accounts totaling in excess of $52M in gross premium. Consistently monitoring and enforcing Sarbanes-Oxley (SOX) standards for invoicing within the team and with field offices to ensure adequate documentation and adherence to SOX guidelines. Maintained relationships with operations and procedures staff located in Delhi, India. Actively involved with the training staff to administer training sessions for new hires throughout the country.
Claims Supervisor, Christian Brothers Unit
Crawford & Company
01.2006 - 04.2007
- Supervised a team of 6 adjusters and two clerical employees. Responsible for assigning new losses based on complexity of the claim and skillset of adjuster. Assisted with liability determinations and coverage issues. Monitored cases in litigation that consisted of auto bodily injury, general liability, sexual misconduct, and EPLI/EEOC complaints. Participated in hiring process and completed employee performance and salary reviews.
Senior Claims Adjuster, National Liability Unit
Gallagher Bassett Services
08.2001 - 01.2006
- Handled all levels of commercial AL and GL as well as product cases, ranging from property damage to bodily injury, inclusive of claims with multiple fractures and fatalities. Investigated and settled cases on behalf of the respective insured company. Responsible for pursuit of subrogation against individuals, business entities, and third-party insurers. Utilized topical captioned reports for insurance carriers and coordinated reserving of cases. Assigned lawsuits to local defense counsel, monitored cases while in litigation, and cost effectively handled files in the best interest of the insureds.
Education
Master of Business Administration (MBA)
Northern Illinois University
Bachelor of Science - Business Administration & Managerial Communications
Elmhurst University
Elmhurst, IllinoisCertification
Licensed in the State of Illinois as a Property and Casualty Producer. Over 25 years combined in commercial insurance claims and brokerage. Experience with servicing high profile commercial clients and working with large insurers.
Timeline
Vice President, Professional Services Practice
Aon Risk Services, Inc.
04.2019 - Current
Assistant Vice President, Professional Services Group
Aon Risk Services, Inc.
05.2014 - 04.2019
Associate Director
Aon Client Services
04.2007 - 05.2014
Claims Supervisor, Christian Brothers Unit
Crawford & Company
01.2006 - 04.2007
Senior Claims Adjuster, National Liability Unit
Gallagher Bassett Services
08.2001 - 01.2006
Master of Business Administration (MBA)
Northern Illinois University
Bachelor of Science - Business Administration & Managerial Communications
Elmhurst University
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