John Anderson
Plumerville,AR
Summary
Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Office Manager
R&R Express Inc.
Conway, AR
04.2021 - 02.2024
- Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Transportation Dispatcher
KMT Services
Conway AR, AR
05.2016 - 04.2021
- Received and processed customer orders for transportation services.
- Monitored drivers' progress and updated customers on their shipment status.
- Coordinated schedules with drivers, customers and vendors to ensure timely deliveries.
- Researched alternate routes when necessary due to traffic or road conditions.
- Provided support to drivers in regards to directions, paperwork.
- Communicated with third-party logistics providers regarding pick-up and delivery times and locations.
- Updated company software systems as needed with current data pertaining to shipments and deliveries.
- Prepared invoices for billing purposes after confirming completeness of deliveries.
Dispatcher
Well Service Logistics
Morrilton, AR
11.2015 - 02.2016
- Updated records of driver locations, delays, and cancellations.
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Utilized various software systems to facilitate movement, planning and scheduling.
Dispatcher
KVB Enterprises LLC
Conway, AR
08.2014 - 03.2015
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Ensured compliance with safety regulations and company policies.
Dispatcher
Brown Brothers Driver Outsource Services
Conway, AR
07.2012 - 08.2014
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Ensured compliance with safety regulations and company policies.
- Tracked changes in computer system to keep records current and accurate.
Dispatch Supervisor
Quik - It Enterprise Inc
Plumerville, AR
08.2009 - 07.2012
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Scheduled, assigned, and monitored the work of dispatchers.
- Resolved customer complaints in a timely and professional manner.
- Developed and implemented policies and procedures to improve operational efficiency.
- Supervised the training of new hires in dispatching protocols and processes.
- Maintained accurate records of dispatched vehicles, drivers, routes.
- Streamlined daily operational processes through the use of technology solutions such as computerized routing software programs .
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Scheduled loads according to priority and available equipment.
- Utilized various software systems to facilitate movement, planning and scheduling.
Education
Traffic Accident Investigation
Accident In
08-1989
Military Police Training
USAMPS
Fort McClellan AL06-1987
Religious Studies
Bodenseehof Bible School
Friedrichshafen Germany02-1985
High School Diploma -
Newberg Senior High School
Newberg, OR06-1984
Skills
- Data Entry
- Compliance Monitoring
- Administrative Support
- Organizational Skills
- Clerical Support
Languages
Spanish
Limited
German
Elementary
Affiliations
Trail Walking
Ocean snorkeling
Copper work/soldering
Restoring tobacco pipes
Reading
References
References available upon request.
Timeline
Office Manager
R&R Express Inc.
04.2021 - 02.2024
Transportation Dispatcher
KMT Services
05.2016 - 04.2021
Dispatcher
Well Service Logistics
11.2015 - 02.2016
Dispatcher
KVB Enterprises LLC
08.2014 - 03.2015
Dispatcher
Brown Brothers Driver Outsource Services
07.2012 - 08.2014
Dispatch Supervisor
Quik - It Enterprise Inc
08.2009 - 07.2012
Traffic Accident Investigation
Accident In
Military Police Training
USAMPS
Religious Studies
Bodenseehof Bible School
High School Diploma -
Newberg Senior High School
Similar Profiles
Tanner BoyerTanner Boyer
Staff Accountant at R&R Express Inc.Staff Accountant at R&R Express Inc.
Chastine Ann Elgarico BelardeChastine Ann Elgarico Belarde
Cluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express JumeirahCluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express Jumeirah
Airamae Danielle Haezalleah IgnacioAiramae Danielle Haezalleah Ignacio
Business Development Assistant - Sales and Marketing at PH Global Jet Express Inc. (J&T Express)Business Development Assistant - Sales and Marketing at PH Global Jet Express Inc. (J&T Express)
Joseph WilliamsJoseph Williams
General Laborer, Industrial at BITEC, INCGeneral Laborer, Industrial at BITEC, INC
Sierra DavisSierra Davis
Wearhouse Associate at AmazonWearhouse Associate at Amazon