Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

JOHN ANDREWS JR.

Jersey City,NJ

Summary

Dynamic Customer Service Representative with a proven track record at FEDEX, adept at resolving conflicts with empathy and critical thinking. Leveraged active listening skills to enhance customer loyalty and repeat business. Experienced in machine operation optimization at REVLON, ensuring high-quality output through attention to detail and continuous improvement initiatives.

Overview

37
37
years of professional experience

Work History

Customer Service Representative

FEDEX
06.1993 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

MACHINE ATTENDANT

REVLON
06.1988 - 07.1992
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Contributed to continuous improvement initiatives by offering valuable insights on machine operation optimization strategies based on experience gained over time.
  • Completed tasks with a keen eye for detail to ensure high-quality output, maintaining the organization''s reputation for excellence in manufacturing.
  • Advanced career development goals by attending industry workshops, conferences, and seminars focused on expanding knowledge of emerging technologies related to machinery operations.

Education

High School Diploma -

IRVINGTON HIGH
Irvington, NJ
06-1987

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

FEDEX
06.1993 - Current

MACHINE ATTENDANT

REVLON
06.1988 - 07.1992

High School Diploma -

IRVINGTON HIGH
JOHN ANDREWS JR.