Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

John ARD

Courtland,MS

Summary

Seasoned Funeral Director and Embalmer at Seven Oaks Funer, adept in compassionate communication and regulatory compliance. Excelled in enhancing customer retention through exceptional service and sensitivity, while ensuring legal standards. Mentored US Army National Guard recruits, fostering team cohesion and professionalism. Skilled in family counseling and OSHA regulations, demonstrating a unique blend of empathy and efficiency.

Overview

45
45
years of professional experience
1
1
Certification

Work History

Funeral Director? Embalmer

Seven Oaks Funer
04.2010 - Current
  • Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
  • Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
  • Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
  • Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
  • Coordinated transportation of remains between medical facilities, funeral home and burial locations.
  • Completed death certificates, burial permits and other legal documents for families.
  • Increased customer retention, skillfully addressing concerns and resolving conflicts.
  • Managed all aspects of funeral arrangements for smooth and efficient service delivery.
  • Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
  • Helped families select funeral and burial details from range of available options.
  • Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Communicated with insurance companies to secure death benefits for payment of services.
  • Worked with cemeteries to schedule grave opening and closing.
  • Arranged clergy, music and other service details for clients.
  • Performed embalming procedures and updated case study reports.
  • Maintained meticulous records in compliance with state regulations, ensuring legal and ethical standards were met.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.

Soldier

US Army National Guard
08.1979 - 01.2008
  • Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
  • Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
  • Coached and mentored new recruits for motivated, high-performing teams.
  • Improved team cohesion by conducting regular training exercises and fostering a supportive environment.
  • Ensured mission success with diligent planning, coordination, and execution of various tasks.
  • Served in on-call capacity for last-minute or late-night taskings from leadership.
  • Secured and protected military property, assets, and personnel.
  • Cultivated positive relationships with local communities while deployed, fostering mutual respect and cooperation during missions.
  • Enhanced public image of military through participation in public relations events.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.

Education

Bachelor of Arts - Business Administration And Management

American Military University
Richmond, VA
04-2004

Skills

  • Pricing structures
  • OSHA regulations
  • Compassionate communication
  • Regulatory compliance
  • Family counseling

Affiliations

  • Member post 118 American Legion

Certification

  • [Name of Certification] [Issuing Organization] [Year Month]Funeral Service Linsense , Misssissippi Board of funeral Service 2010

Timeline

Funeral Director? Embalmer

Seven Oaks Funer
04.2010 - Current

Soldier

US Army National Guard
08.1979 - 01.2008

Bachelor of Arts - Business Administration And Management

American Military University

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John ARD