John Ayala
Chambersburg,PA
Overview
6
6
years of professional experience
Work History
Operations Manager
Dicks Sporing Goods
Multi Store , PA/MD
01.2025 - Current
- Managed daily operational functions of store department, maintaining adherence to brand standards.
Coordinated task planning and organization to optimize team performance.
Facilitated delegation of duties to ensure effective workflow and customer satisfaction.
Promoted positive interactions among teammates, enhancing overall team morale.
Ensured compliance with company policies and loss prevention protocols.
Sales Manager
Under Armour
Clarksburg, MD
01.2023 - 04.2024
- Support store leadership team by supervising sales and customer service operations, mentoring teammates, and directing daily activities as needed.
Social Media Manager
Men’s Volleyball, Mount Aloysius College
02.2022 - 12.2023
- Established team Instagram account to promote games and events.
- Developed engaging content featuring players' bios and action photos to attract new recruits.
- Designed logos and curated team apparel for online store, boosting sales through Instagram promotions.
Assistant Store Manager
American Eagle
Hagerstown, MD
01.2019 - 12.2023
- Delivered exceptional customer service by promptly addressing inquiries and efficiently processing sales transactions.
- Collaborated with store managers to create visually appealing floor sets and organize inventory for seasonal promotions.
- Coached and counseled employees to enhance performance and maintain discipline.
- Developed and enforced systems, policies, procedures, and productivity standards to optimize operations.
- Managed scheduling and time card approval to ensure accurate payroll processing.
- Executed store opening and closing procedures to maintain operational integrity.
Education
Bachelor of Arts - Marketing & Business Administration
Mount Aloysius College
Cresson, PA05-2026
Skills
- Adobe Photoshop and Canva
- WordPress and Microsoft Suite
- Social media management
- Digital marketing strategies
- Team leadership and development
- Project management
- Compliance and loss prevention
- Bilingual communication
- Retail operations management
- Client relations
Languages
Fluent in English and Spanish
References
References available upon request.
Timeline
Operations Manager
Dicks Sporing Goods
01.2025 - Current
Sales Manager
Under Armour
01.2023 - 04.2024
Social Media Manager
Men’s Volleyball, Mount Aloysius College
02.2022 - 12.2023
Assistant Store Manager
American Eagle
01.2019 - 12.2023
Bachelor of Arts - Marketing & Business Administration
Mount Aloysius College
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